Administration Lead

Practice Plus Group; High Wycombe; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

In-house training

Professional development

Job summary

Practice Plus Group in High Wycombe is seeking an experienced Administration Lead to manage the Administration, Reception and Housekeeping teams, ensuring smooth day-to-day operations and a welcoming patient journey.

You will oversee appointment scheduling, rota planning, and service performance, working closely with clinical staff to align clinic rotas with service needs, while driving continuous improvements.

Qualifications

• Strong customer service experience required.
• Excellent organisational and communication skills.
• Good IT skills and experience with data input and administrative systems.

Responsibilities

• Lead and support the Administration, Reception and Housekeeping teams.
• Manage staffing levels, annual leave, sickness absence and rota planning.
• Ensure excellent customer service standards are consistently maintained.
• Oversee patient bookings, scheduling and administrative processes.
• Support recruitment, performance management and staff appraisals.
• Work closely with clinical teams to ensure clinic rotas align with service requirements.
• Manage communication within the team and escalate issues where appropriate.
• Support operational improvements and maintain high service standards.
• Ensure patient confidentiality and data protection requirements are upheld.
• Provide practical support across the service as required.

Skills

Customer service

Organisational skills

Communication skills

IT skills

Data input

Prioritisation

Education

Management qualification or leadership training

Tools

Appointment scheduling software

Administrative systems

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

Are you an experienced administrator with strong leadership skills and a passion for delivering outstanding patient service? We have an exciting opportunity for an Administration Lead to join our Diagnostics team in High Wycombe.

This is a rewarding role for someone who thrives in a fast-paced healthcare environment and enjoys leading teams to deliver exceptional service. You'll play a key role in ensuring the smooth day-to-day running of reception, appointment scheduling and administrative services, helping to create an excellent experience for both patients and colleagues.

As our Administration Lead, you'll provide hands‑on leadership and management to the Administration, Reception and Housekeeping teams. You'll be responsible for ensuring services run efficiently, staffing levels are maintained and patients receive a professional and welcoming experience at every stage of their journey.

Working closely with operational and clinical colleagues, you'll oversee appointment scheduling, rota management, service performance and team development, whilst supporting the ongoing delivery of a patient‑centred diagnostic service.

What you'll be doing

• Leading and supporting the Administration, Reception and Housekeeping teams.
• Managing staffing levels, annual leave, sickness absence and rota planning.
• Ensuring excellent customer service standards are consistently maintained.
• Overseeing patient bookings, scheduling and administrative processes.
• Supporting recruitment, performance management and staff appraisals.
• Working closely with clinical teams to ensure clinic rotas align with service requirements.
• Managing communication within the team and escalating issues where appropriate.
• Supporting operational improvements and maintaining high service standards.
• Ensuring patient confidentiality and data protection requirements are upheld.
• Providing practical support across the service as required.

What we’ll look for in you

• Strong customer service experience
• Excellent organisational and communication skills
• Good IT skills and experience of data inputting and administrative systems
• Ability to prioritise workload and work effectively under pressure
• A flexible and proactive approach to work
• Experience working within a healthcare environment - desirable
• Experience of appointment booking and scheduling - desirable
• Management qualification or leadership training - desirable

What You Can Expect in Return

• A competitive salary depending on experience
• 25 days holiday increasing with service up to a maximum of 29 days plus bank holidays
• Mandatory training through our excellent in-house education programme
• The support you need to grow in your role and continue your professional development

If you have any questions, contact [e-mail]

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.