Clinic Receptionist: Frontline Patient Care & Scheduling

Shay Lane Medical Centre; Altrincham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Shay Lane Medical Centre is seeking a Receptionist to provide front-desk support within a busy GP practice in Altrincham. The role involves welcoming patients, managing appointments, and handling both electronic and paper records with discretion.

You will work as part of the admin team, assisting clinicians and external agencies, and ensuring smooth communications across the care pathway. A proactive, patient‑focused approach is essential.

Qualifications

• Experience in NHS/General Practice reception is desirable.
• Strong organisation and data entry skills.

Responsibilities

• Greet and direct patients and manage the appointment system.
• Process information and registrations accurately.
• Answer calls, signpost to correct services and transfer as needed.
• Support the clinical team with general administrative tasks and safeguarding policies.

Job description

Shay Lane Medical Centre is seeking a Receptionist to provide front-desk support within a busy GP practice in Altrincham. The role involves welcoming patients, managing appointments, and handling both electronic and paper records with discretion.

You will work as part of the admin team, assisting clinicians and external agencies, and ensuring smooth communications across the care pathway. A proactive, patient‑focused approach is essential.