Clinic Reception & Scheduling Coordinator

Hopscotch Children's Therapy Centre; Greater London; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Salary £29,000 – £33,000 depending on,

28 days’ annual leave including bank

Central location in Bloomsbury, WC1E

Job summary

Hopscotch Children's Therapy Centre in London is seeking a capable Client Services & Reception Coordinator to ensure smooth day-to-day running of the clinic. You will be the first point of contact for families and the person who keeps front-of-house, scheduling, and clinic administration running consistently and professionally.

This is not a clinical role, but it requires someone comfortable working within a busy clinical environment alongside qualified professionals.

Qualifications

• Minimum two years’ experience in a reception, customer service, or healthcare administration role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Experience managing appointments and diaries.
• Confident using Microsoft 365 and digital booking or CRM systems.
• Professional, friendly, empathetic approach.
• Able to stay calm and manage competing priorities in a busy environment.
• Understanding of GDPR and confidentiality in client-facing setting.

Responsibilities

• Welcome children, families and visitors to the clinic in a warm, professional manner.
• Keep reception and waiting areas well organised and orderly.
• Answer calls and respond to email enquiries promptly and professionally.
• Manage incoming correspondence and direct enquiries appropriately.
• Coordinate appointments and scheduling, including cancellations and rescheduling.
• Support invoices, payments and purchase orders and maintain accurate records.
• Assist with therapist room allocation and onboarding of new staff.
• Monitor clinic supplies and contribute to service-improvement initiatives.

Skills

Excellent communication

Strong organisational skills

Experience managing appointments &

Diary management

Customer service focus

Calm under pressure

GDPR & confidentiality awareness

Tools

Microsoft 365

CRM systems

Practice management/booking system (TM3)

Job description

Hopscotch Children's Therapy Centre in London is seeking a capable Client Services & Reception Coordinator to ensure smooth day-to-day running of the clinic. You will be the first point of contact for families and the person who keeps front-of-house, scheduling, and clinic administration running consistently and professionally.

This is not a clinical role, but it requires someone comfortable working within a busy clinical environment alongside qualified professionals.