Clinic Operations & Business Development Manager

Employal; West of England; Hybrid; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Uncapped commission

Flexible working

Hybrid working

Self-employed option

Job summary

Employal in Bristol is seeking a Clinic Operations & Business Development Manager to lead day-to-day clinic operations and drive growth. Hybrid & flexible working options are available. Salary £36,000 - £43,000 DOE with uncapped commission and performance bonuses.

You will build relationships with gyms, trainers and health professionals, proactively generate new business, manage enquiries and bookings, and oversee customer experience as the clinic scales.

Qualifications

• Experience in sales, business development, account management or a commercially focused role.
• Strong networking and relationship-building abilities.
• Interest or experience in health, fitness, sports, rehabilitation, wellness or private healthcare.

Responsibilities

• Take ownership of day-to-day operations of a busy private wellness clinic and maintain a welcoming environment.
• Proactively generate new business through networking, referrals and partnerships.
• Build relationships with gyms, trainers, clubs and wellness professionals to grow the client base.
• Identify commercial opportunities and initiatives to increase bookings and revenue.
• Manage inquiries, convert potential clients into bookings and treatment packages.
• Oversee appointment scheduling, diaries, communications and clinic admin.
• Deliver an exceptional customer experience to encourage repeat business and referrals.
• Organise promotional activities and networking events to attract new clients.
• Support practitioners and coordinate activities to maintain service standards.
• Collaborate with the owner to set sales targets and growth strategies.
• Contribute ideas to improve processes and services for expansion.
• Own your results and benefit from the business’s success.

Skills

Sales

Business development

Account management

Relationship building

Networking

Wellness interest

Job description

Clinic Operations & Business Development ManagerBristol Hybrid & Flexible Working

£36,000 - £43,000 DOE Uncapped Commission & Performance Bonuses

Flexible Working Arrangements Employed or Self-Employed Options

Are you a confident, commercially minded individual who thrives on building relationships, generating new business and making things happen? Do you have a passion for health, fitness, sport or wellness and want a role where you can genuinely make your mark?

We are recruiting for an exciting and unique opportunity with a thriving private health and wellness clinic in Bristol. With an excellent reputation for delivering exceptional care and supporting a diverse range of clients, including those within the sporting world, the business is entering an exciting period of growth.

This is far more than a traditional Clinic Manager or Business Development Manager position. Combining sales, business development, customer experience and clinic operations, you will have the freedom to take ownership, introduce new ideas and play a pivotal role in shaping the future of the business.

Whether you come from a sales, fitness, wellness, healthcare or service-led background, if you are commercially driven, exceptionally organised and enjoy working with people, this could be the opportunity you have been looking for.

The Role:

• Take ownership of the day-to-day operations of a busy private wellness clinic, ensuring a professional, efficient and welcoming environment.
• Proactively generate new business through networking, prospecting, referrals, local partnerships and relationship building.
• Build and develop relationships with gyms, personal trainers, sports clubs, fitness professionals, local businesses and the wider wellness community.
• Identify new commercial opportunities and introduce initiatives to increase bookings, revenue and brand awareness.
• Manage incoming enquiries, identify buying signals and confidently convert potential clients into bookings and treatment packages.
• Oversee appointment scheduling, practitioner diaries, customer communications and general clinic administration.
• Deliver an exceptional customer experience, building strong relationships that encourage repeat business and referrals.
• Organise promotional activities, screening events and networking opportunities to attract new clients.
• Support and coordinate practitioners, ensuring the clinic operates efficiently and maintains exceptional service standards.
• Work closely with the business owner to establish sales targets, monitor performance and implement growth strategies.
• Contribute ideas to improve processes, develop services and support the future expansion of the clinic.
• Take ownership of your results, with the opportunity to influence business performance and directly benefit from its success.

The Candidate:

• Proven experience in sales, business development, account management or a commercially focused position.
• A natural relationship builder who enjoys meeting new people, networking and creating business opportunities.
• Ideally, experience or a genuine interest in health, fitness, sports, rehabilitation, wellness or private healthcare.
• Commercially astute, with the confidence to recognise opportunities, convert enquiries and achieve sales targets.
• Exceptionally organised, with the ability to balance operational responsibilities alongside new business development.
• Confident, personable and professional, with excellent communication and customer service skills.
• Proactive, self-motivated and comfortable working independently without constant supervision.
• A hands-on approach, happy to manage everything from customer bookings and administration through to business growth.
• Comfortable managing people, coordinating teams and taking responsibility for high standards.
• Based in or around Bristol, with the ability to develop a strong local network.
• Previous experience managing a clinic is advantageous but not essential. We are particularly interested in ambitious individuals with strong commercial instincts, excellent organisational skills and the enthusiasm to take a growing business to the next level.

In Return:

• £36,000 - £43,000 annual equivalent, depending on experience and agreed working arrangements.
• Uncapped commission potential and performance-related bonuses, with the opportunity to substantially increase earnings.
• Flexible working arrangements, including a combination of clinic-based, remote and external business development activities.
• The option to explore an employed or self-employed arrangement.
• Genuine autonomy to manage your responsibilities, introduce ideas and make the role your own.
• The opportunity to work closely with an ambitious business owner and influence the direction of a successful clinic.
• A varied position combining sales, business development, operations and customer relationship management.
• Excellent opportunities for personal development as the clinic expands.
• The chance to become an integral part of a growing business operating within the exciting health, wellness and sports recovery sector.

If you are ambitious, commercially focused and ready for a new challenge where your efforts can make a real difference, we would love to hear from you