Head of Clinic Operations

Compass Associates; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work from London

Ownership of new UK clinic

Job summary

Compass Associates is recruiting for a Head of Clinic Operations to launch and lead a UK digital health clinic from the ground up. You will own non-clinical operations, coordinating clinical, technology and finance teams to ensure a seamless patient experience and scalable workflows.

Based in Central London with a hybrid pattern, you will report to the Medical Director and founder, building the operational team and process standards from day one while shaping the clinic’s strategic growth and

Qualifications

• Proven operational experience, having owned a service, team or business function, with improvements you personally delivered.
• Experience as a practice manager, operations manager or service delivery lead; a previous “Head of” title is not required.
• Sound judgement, calm under pressure, knows when to elevate and puts patients first.
• Exceptional writing, warm and precise with patients, clear with procedures and concise with colleagues.
• Confident with systems and numbers, including spreadsheets, reporting and budgeting.

Responsibilities

• Own patient support and experience, ensuring clear communication and timely resolution of issues.
• Coordinate clinic operations, keep appointments, clinicians and prescription handovers running smoothly.
• Oversee technology and systems, coordinate improvements with technology partners.
• Manage finance administration, payments, invoices and routine financial tasks with the finance team.

Skills

Operational leadership

People/team leadership

Systems & numbers

Written communication

Budgeting & financial administration

Healthcare/digital health experience

Tools

Spreadsheets

Reporting

Budgets

Job description

Head of Clinic Operations (UK) – Specialist Digital Health Clinic

Full Time | Permanent

Central London (Hybrid)

Are you an experienced operator who wants to build a clinic from the ground up, own the details that make it work, and see the difference you make for patients and clinicians every day?

This mission-driven digital health business, with an established clinic in the US, is launching its UK clinic and is seeking a Head of Clinic Operations to own its non-clinical operations from the start.

The business exists to make a specialist area of treatment more accessible and trusted within mainstream healthcare. Its UK clinic combines clinical expertise, thoughtful technology and exceptional patient support, and this hire will build the processes, systems and team behind its growth.

This is an opportunity to shape a clinic at an early stage, work closely with the Medical Director and founder, and grow your responsibilities and team as the business develops.

The Role

This position is broader than a traditional practice manager role. You’ll keep a primarily online clinic running smoothly, spotting problems early, bringing the right people together and seeing solutions through, with specialist support from the clinical, technology and finance teams.

Initially hands-on within a lean team, you’ll be as comfortable resolving a patient issue or a payment discrepancy as you are improving workflows and hiring colleagues.

In your first three months, you’ll set up priority workflows, clear responsibilities, service standards and practical reporting, along with a staffing and capacity plan suited to the clinic’s stage. Over time, success means patients get timely support, clinicians have dependable coordination, finances are accurate and recurring problems become less frequent.

You will own:

• Patient support and experience, ensuring clear communication, timely responses and thoughtful resolution of issues
• Clinic coordination, keeping appointments, clinician workflows and prescription handovers running smoothly
• Technology and systems, helping the team use systems effectively and coordinating improvements with technology partners
• Finance administration, keeping payments, invoices and routine financial administration accurate, supported by the accountant and finance team
• People and office operations, coordinating onboarding, suppliers and equipment, and helping build and lead the operational team
• Quality and improvement, maintaining clear processes, monitoring service performance and supporting clinical leadership with compliance

The Clinic

The business has an established US operation and is now building its UK clinic, with a clear purpose of making clinically guided specialist treatment accessible and trusted.

The clinic is primarily online, combining clinician-led care with technology and patient support, so the operation behind it must be reliable, well organised and focused on the patient experience.

The Team & Culture

You’ll report to the Medical Director and work closely with the founder, with support from specialist clinical, technology and finance colleagues.

The team is lean and mission-driven, so you’ll have meaningful ownership from day one. This is a role for someone who takes responsibility, follows things through and wants to build something, not simply maintain it.

As the clinic grows, you’ll have room to build and lead your own operational team.

Working Pattern

• Full-time, permanent
• Hybrid, based in London
• Reports to the Medical Director

The Individual

• Proven operational experience, having owned a service, team or business function, with improvements you personally delivered
• Experienced practice manager, operations manager or service delivery lead; a previous “Head of” title is not required
• Sound judgement, calm under pressure, knows when to elevate and puts patients first
• Exceptional writing, warm and precise with patients, clear with procedures and concise with colleagues
• Confident with systems and numbers, including spreadsheets, reporting, budgets and financial administration
• Experience in healthcare, digital health, clinics, pharmacy or another regulated environment is particularly valuable
• Experience in this specialist area is not essential, and strong operators from complex customer-facing businesses are welcome

What’s in it for you?

• Salary of £55,000 – £75,000 depending on experience
• Performance bonus
• Hybrid working from London
• Meaningful ownership from the start of a new UK clinic
• Close working relationship with the Medical Director and founder
• Room to grow your team and responsibilities as the business develops
• A mission-led business improving access to specialist care

Location

Hybrid, based in central London.

Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted.