Clinic Manager

Optical Express Group; Leicester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a passionate Clinic Manager to lead their Leicester clinic. This role involves managing operational efficiency, developing a dedicated team, and delivering outstanding customer service in a high-end optical environment. You will play a crucial role in promoting the benefits of laser surgery while ensuring the practice meets the highest standards. Join a forward-thinking organization that values exceptional patient care and offers opportunities for career progression in a modern working environment. If you are motivated, articulate, and eager to grow within a supportive team, this opportunity is perfect for you.

Benefits

Competitive salary

Free or discounted optical products

Career progression

Modern working environment

Qualifications

• Strong management experience in a high-end retail or optical setting.
• Excellent communication and presentation skills are essential.

Responsibilities

• Manage daily operations and ensure high standards of practice.
• Develop and support team performance and customer service.

Skills

Management Experience

Customer Service

Communication Skills

Team Development

Presentation Skills

Education

High School Diploma

Bachelor's Degree in Business or Related Field

Job description

Title: Clinic Manager

Location: Leicester

Hours: 40 hours per week

Salary: Competitive plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

For over 34 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

The culture extends to our local communities through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities, and our planet.

If you’re looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our Leicester clinic, where you’ll have responsibility for managing the performance and development of the team.

Key Responsibilities

You will be customer-facing and help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and promoting the benefits of laser surgery to patients.

You may come from a retail background where world-class customer service comes naturally to you. You will have strong management experience within a high-end retail or optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve, and have a willingness to learn and progress within Optical Express.

Day to Day

1. Effectively and efficiently manage resources to meet customer demands.
2. Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express.
3. Help recruit, induct, coach, and support your team to ensure all team members meet acceptable levels of knowledge and competence.
4. Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs.

What’s in it for you?

1. Competitive salary.
2. Free or discounted optical products and procedures.
3. Career progression.
4. Modern working environment with superb technological support.

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organization where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.