Clinic Manager

Moorfields Eye Hospital NHS Foundation Trust

Greater London

Sur place

GBP 42 000 - 59 000

Plein temps

Il y a 5 jours

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Avantages offerts par ce poste

NHS Pension

Counselling service (24/7)

Learning and development

Flexible working

Transport links

Discount schemes

Pilates classes

Résumé du poste

Moorfields Eye Hospital NHS Foundation Trust is seeking an experienced clinic manager to oversee a busy multidisciplinary admin team at Moorfields at Ealing with an onsite base in Croydon and travel to outreach sites. You will manage RTT performance for admitted and non-admitted pathways, require HR and people management skills, and liaise with clinicians, patients and external partners.

The role emphasizes delivering high-quality patient-facing administration, data accuracy and a positive,

Qualifications

Experience in RTT performance management.
HR and people management skills are essential.
Line management of satellite administrative teams is required.
Excellent interpersonal and communication skills with a wide range of stakeholders.

Responsabilités

Manage a professional, comprehensive and efficient reception and administration service.
Support outpatient clinics and admissions team across departments.
Ensure high standards of data entry and quality across services (paper and electronic).
Promote a positive image of the Trust's outpatient and admissions services with patients and external stakeholders.
Adhere to the Trust's Access Policy at all times.
Oversee day-to-day operational management for Moorfields at Ealing, with onsite base in Croydon and travel to outreach sites.

Connaissances

Interpersonal skills

Communication

Team leadership

Description du poste

Responsibilities

To manage a professional, comprehensive and efficient reception and administration service
To support the outpatient clinics and the admissions team across relevant departments
To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services
To promote a positive image of the Trust's outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
To ensure adherence to the Trust's Access Policy at all times

We are looking for an experienced clinic manager to work within a busy and dynamic multidisciplinary team overseeing our new Moorfields at Ealing. The admin team that the post holder will be overseeing and also have a base onsite. Role is based onsite at Croydon and will occasional travel to other smaller outreach sites. You will be responsible for the day to day operational management for this site and the line management of the satellite administrative teams and an understanding of HR management and people management skills are essential to the role. You will be able to work effectively and proactively with team off-site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients and external stakeholders. Effective management of the RTT performance target for both admitted and non-admitted pathways are essential to the role, and previous RTT experience is necessary. If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: