Clinic Manager

Moorfields Eye Hospital, London, Fellowship

Greater London

On-site

GBP 45,000 - 65,000

Full time

16 hours ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

High-Cost Area Supplement

NHS Pension Scheme

Counselling service

Learning & development

Transport links

Discounts

Blue Light Card

Pilates classes

Skill development

Flexible working

Job summary

Moorfields Eye Hospital NHS Foundation Trust in Croydon area is seeking a Clinic Manager to oversee day-to-day operations of outpatient services and the satellite administrative teams.

The role requires experience in a healthcare setting, team leadership, and strong HR skills, with onsite responsibility and occasional travel to outreach sites. Excellent communication and patient-focused service delivery are essential.

Qualifications

Degree or equivalent required, with strong English and Maths GCSEs.
Substantial experience in a healthcare environment, preferably outpatient.
Experience managing a team within a busy setting.
Knowledge of NHS appointment functions and RTT targets.

Responsibilities

Coordinate smooth running of outpatient clinics and support theatre activity.
Ensure patient-focused administration and reception functions.
Ensure staff awareness of procedures and RTT targets; drive service improvement.
Manage workload and capacity across clinics and admissions; escalate as needed.
Engage with clinical and non-clinical stakeholders to meet service needs.
Maintain high standards of customer care and data quality.

Skills

Healthcare experience

Team leadership

Education

Degree or equivalent experience

Tools

PAS

OpenEyes

Job description

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We’re also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world‑class eye health, sustainably and at scale.

And we’re just getting started.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state‑of‑the‑art centre that will unite eye care, research, and education under one roof.

This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job Overview

An exciting opportunity for a Clinic Manager has arisen in the South Division at Moorfields Eye Hospital working at our Croydon Directorate.

We are looking for an experienced clinic manager to work within a busy and dynamic multidisciplinary team overseeing our new Moorfields at Ealing. The admin team that the post holder will be overseeing and also have a base onsite. Role is based onsite at Croydon and will occasional travel to other smaller outreach sites.

You will be responsible for the day to day operational management for this site and the line management of the satellite administrative teams and an understanding of HR management and people management skills are essential to the role.

You will be able to work effectively and proactively with team off-site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients and external stakeholders.

Effective management of the RTT performance target for both admitted and non-admitted pathways are essential to the role, and previous RTT experience is necessary.

If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.

Main duties of the job

To manage a professional, comprehensive and efficient reception and administration service
To support the outpatient clinics and the admissions team across relevant departments
To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services
To promote a positive image of the Trust’s outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
To ensure adherence to the Trust’s Access Policy at all times

Working for our organisation

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Detailed Job Description And Main Responsibilities

To co‑ordinate the smooth running of outpatient clinics and support the oversight of the theatre activity.
To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services.
To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy.
To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved.
To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Assistant Divisional Manager to address these issues where necessary.
To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance.
To ensure that outpatient clerical teams ‘cash up’ clinics within 24 hours of the clinic taking place.
To attend relevant meetings, representing the outpatient and admissions administrative support service, for the purpose of disseminating information to the staff and contribution to discussions regarding the maintenance and improvement of the services provided.
To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this.
To work with the Assistant Divisional Manager to regularly review the service provided to patients and ensure that it is both appropriate and of the highest quality.
To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs.
To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Assistant Divisional Manager where appropriate.
To engage with clinical staff at the site and and provide administrative assistance to the team where necessary such as the management of the Glaucoma and Medical Retina Asynchronous Review Rota and the associated capacity management and planning.
To participate in Trust and area wide programmes that contributes to the modernisation of patient services.

Person specification

Education/Qualifications

Essential criteria

Degree or Equivalent Experience
Good General Education incl. English and Maths GCSE A-C or Equivalent

Desirable criteria

Evidence of Continuing Education and Professional Development

Experience

Essential criteria

Substantial Experience of Working in a Healthcare Environment
Recent Experience of Working in an Outpatient Environment in an Acute Setting
Experience of Managing a Team
Extensive Knowledge of Healthcare Appointment Functions
Experience of Working in a Multi-disciplinary Team

Desirable criteria

Knowledge and experience of using Trust IT systems eg PAS, OpenEyes

Knowledge

Essential criteria

Extensive working knowledge of national/NHS guidance regarding patient access and RTT waiting times target
Knowledge and understanding of confidentiality issues

Desirable criteria

Knowledge and experience using hospital IT systems

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

Should you require any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.

Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download