Clinic Manager

Optical Express Group; Glasgow; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Modern facilities

Annual leave 33 days

Free laser eye surgery

Free eye tests

Discounted eyewear

Pension scheme

Employee wellbeing support

Job summary

Optical Express in Glasgow City Centre is seeking an experienced Clinic Manager to lead our high-performance clinic, delivering outstanding patient care and commercial results. You will oversee daily operations, develop the team, optimise workflows, and promote laser eye and lens replacement services.

The role combines people leadership with hands-on clinic management in a premium optical setting. We offer state-of-the-art equipment, a generous holiday allowance, bonus scheme and development

Qualifications

• Strong management experience within Optical, healthcare or premium retail settings.
• Excellent communication and presentation skills with a customer-focused approach.
• Proven ability to recruit, coach and develop teams to meet performance targets.

Responsibilities

• Drive the clinic's commercial performance and professional standards.
• Manage the clinic diary and daily operations with rigour.
• Provide clear daily expectations and maintain the clinic's image to a high standard.
• Recruit, induct and coach team members to ensure knowledge and competence.
• Advise patients on the most suitable treatment options and guide decision making.
• Promote laser eye and lens replacement services to patients.

Skills

Management experience

Customer facing

Communication skills

Presentation skills

People development

Job description

Title: Clinic Manager

Location: Glasgow City Centre

Hours: 40 hours per week, including weekends

Salary: £DoE + bonus & benefits,

For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider.

The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.

Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

We are seeking an experienced and motivated Clinic Manager for our high performance Flagship Glasgow city centre clinic, where we use the latest state of the art equipment to provide Laser eye, Lens replacement and cataract consultations and surgery procedures, post op appointments and also retail services for eyewear. The successful candidate will have responsibility for the commercial and operational performance of the clinic and the team implementing best practice across all activities.

Key Responsibilities

You will be customer facing and you will help drive performance for the clinic. You’ll also be responsible for the daily operational efficiency of the clinic, a key part of your role will be developing the team and also promoting the benefits of laser eye and Lens replacement surgery to our patients.

You will have strong management experience within an Optical or healthcare setting or high-end retail. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• Drive the commercial performance of a high performing team and clinic overall
• Display an exceptional level of professional standards
• Management of clinic diary
• Provide clear and concise communication to team on daily expectations
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.