Clinic Manager

Optical Express; East Midlands; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Pension scheme

Employee assistance

Job summary

Optical Express in East Midlands is seeking an experienced Clinic Manager to drive the commercial and operational performance of our clinics. You will lead a high-performing team, ensuring daily operations run smoothly and to the highest standards.

The role requires strong people-management skills, excellent communication, and a commitment to delivering exceptional patient care. The position includes weekend work as part of a 40-hour week.

Qualifications

• Experience managing clinic operations in healthcare or optical settings.
• Strong leadership and people development skills.
• Excellent communication and presentation abilities.

Responsibilities

• Drive commercial performance of the clinic and team.
• Ensure daily operational efficiency and maintain high standards.
• Recruit, induct, coach and support staff to meet knowledge/competence levels.
• Promote laser eye and lens replacement surgery to patients.

Skills

Clinic management

Leadership

Healthcare/Optical experience

Tools

Practice management software

Job description

Mobile Clinic Manager

Location: East Midlands

Hours of Work: 40 per week including weekends

Salary: £33,-£36, depending on experience

For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider.

The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.

Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities

and our planet.

Due to a continued increase in workload, we are recruiting an experienced Clinic Manager to support our clinic network in the East Midlands. The successful candidate will work alongside our existing Clinic Managers to drive the commercial and operational performance of our clinics in the East Midlands and step in to support in clinics to cover AL or sickness when required.

Key Responsibilities

You will be customer facing and you will help drive performance for our clinics. You’ll also be responsible for the daily operational efficiency of the clinic, a key part of your role will be developing the team and also promoting the benefits of laser eye and Lens replacement surgery to our patients. You will have strong management experience within an Optical, healthcare or high-end retail setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• Drive the commercial performance of a high performing team and clinic overall
• Display an exceptional level of professional standards
• Management of clinic diary
• Provide clear and concise communication to team on daily expectations
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

Due to nature of the role, candidates must have a full clean driving licence with access to their own transport.