Front of House & Patient Services Manager

HJE; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private healthcare

27 days annual leave

Blue Light Card discounts

Season ticket loan

Cycle to work scheme

Eye care vouchers

Newspaper & media subscriptions

Local business discounts

Hospice shop discounts

Refer a Friend

Cinema Society Membership

Personal development

Annual events

Career progression

Job summary

HJE is seeking a Front of House Manager in London to lead the reception administration team, ensuring high standards of patient care and efficient delivery of services. The role collaborates with senior leaders to implement strategic and operational plans and to develop staff through inductions and reviews.

The ideal candidate will have a degree or equivalent experience, proven supervisory skills, and strong IT proficiency.

Qualifications

• Degree level in a relevant subject or equivalent experience
• Proven management or supervisory experience
• Experience in customer service roles
• Strong leadership and team-building skills
• Ability to implement and manage change
• IT literacy including Word, Excel and Access

Responsibilities

• Provide day-to-day management, leadership and support to administrative staff
• Collaborate with Head of Outpatients to deliver strategic/operational plans
• Conduct inductions and probationary reviews for new starters
• Carry out performance reviews and annual appraisals
• Address staff performance concerns in line with hospital policies
• Ensure staff accounts and access are managed
• Train staff on systems and act as a super user
• Maintain GDPR compliance and accurate patient data capture
• Support staff with complaints and billing queries

Skills

Leadership

Customer service

Team building

IT literacy

Change management

Education

Bachelor’s degree or equivalent

Tools

MS Word

Excel

Access

Job description

HJE is seeking a Front of House Manager in London to lead the reception administration team, ensuring high standards of patient care and efficient delivery of services. The role collaborates with senior leaders to implement strategic and operational plans and to develop staff through inductions and reviews.

The ideal candidate will have a degree or equivalent experience, proven supervisory skills, and strong IT proficiency.