Receptionist

Compass Associates; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunities

Product discounts

Company events

Health benefits

Training & development

Central London working environment

Career progression

Job summary

Compass Associates are recruiting a Front of House Receptionist for a premium private aesthetics clinic in Central London. You will be the first point of contact for clients, delivering an exceptional customer experience in a busy, professional environment.

We are seeking someone warm, personable and well-presented with comfortable multitasking and using booking systems, email and admin tasks. Experience in aesthetics/healthcare is not essential, but preferred.

Qualifications

• Previous front-of-house or reception experience preferred.
• Ability to multitask in a busy environment.
• Excellent customer service orientation.
• Ability to work Saturdays and late finishes as required.

Responsibilities

• Welcoming clients and visitors to the clinic.
• Managing incoming calls, emails and WhatsApp enquiries.
• Booking and confirming appointments.
• Providing information on treatments and services.
• Taking payments and issuing receipts.
• Coordinating with clinical and administrative teams.
• Keeping reception area organized and welcoming.
• Assisting with product displays and stock.
• Responding to client queries professionally.
• Providing general administrative support when needed.

Skills

Customer service

Front of house

Telephone handling

Tools

Booking systems

Email

Job description

Front of House Receptionist - Harley Street Aesthetics Clinic

Central London / Harley Street

Full-Time, Permanent

Compass Associates are working with a highly established and rapidly growing private aesthetics clinic in Central London to recruit an experienced Front of House Receptionist.

This is an excellent opportunity for somebody with a genuine passion for customer service to join a premium private clinic, working within a friendly and fast-paced environment where the client experience is at the heart of everything they do.

You do not necessarily need previous experience within aesthetics or healthcare.

The clinic is primarily looking for somebody who is naturally warm, welcoming, professional and personable, with the ability to make every client feel comfortable from the moment they arrive.

Experience within private healthcare, dentistry, aesthetics, luxury retail, premium hospitality, beauty, wellness or another high-quality customer-facing environment would all translate well.

The Role

As Front of House Receptionist, you will be the first point of contact for clients visiting the clinic and will play an important role in delivering an exceptional customer experience.

Responsibilities will include:

• Welcoming clients and visitors to the clinic
• Managing incoming telephone calls, emails and WhatsApp enquiries
• Booking and confirming appointments
• Providing clients with information regarding treatments and services
• Taking payments and issuing receipts
• Coordinating closely with clinical and administrative teams
• Ensuring the reception environment remains organised and welcoming
• Assisting with product displays and stock
• Responding professionally to client queries or concerns
• Providing wider administrative support where required

This is a busy environment, so you will need to be comfortable multitasking while continuing to provide a warm and professional service.

Working Pattern

This is a full-time position working an alternating rota.

Hours:

Monday: 09:00 - 18:30

Tuesday: 11:00 - 20:00

Thursday: 09:00 - 18:30

Friday: 09:00 - 18:30

Saturday: 09:00 - 17:00

Candidates must therefore be comfortable with regular Saturday working and some later weekday finishes.

Who Are We Looking For?

Previous front-of-house, reception or premium customer-service experience would be highly advantageous.

More importantly, you should be:

• Naturally warm, positive and welcoming
• Confident speaking with clients both face-to-face and over the telephone
• Professionally presented
• Organised and comfortable multitasking
• Calm under pressure
• Reliable and conscientious
• Comfortable working within a busy environment
• Confident using booking systems, email and general administration
• Able to deliver excellent customer service consistently throughout the day
• Interested in building a longer-term career within a premium private clinic

Previous experience within aesthetics, beauty, private healthcare or dentistry would be particularly relevant, although candidates from premium retail, hospitality, wellness and other luxury customer-facing environments are equally encouraged to apply.

The Opportunity

You will be joining an established and growing business operating within one of London's most prestigious private healthcare and aesthetics locations.

The clinic has built an excellent reputation for combining high clinical standards with a friendly and welcoming patient experience.

You’ll work with a varied private client base within a modern, professional environment and become part of an established team where customer service and teamwork are genuinely valued.

Salary & Benefits

Alongside:

• Potential bonus opportunities
• Employee treatment and product discounts
• Company events
• Health and wellbeing benefits
• Ongoing training and development
• Premium Central London working environment
• Opportunity to develop within a growing private business

Interested?

This position would particularly suit somebody who enjoys being the face of a business, genuinely likes meeting people and takes pride in providing excellent service.

The clinic is looking to appoint relatively quickly, so candidates available either immediately or within approximately four weeks would be particularly suitable.

For more information or a confidential discussion, please contact:

Senior Principal Consultant | Healthcare