Climbing Centre Duty Manager

Warwick Employment Group (WEG); Coventry; On-site; GBP 28,000 - 36,000; Full time

Job summary

Warwick Sport at the University of Warwick is seeking an enthusiastic Climbing Centre Duty Manager to oversee operations, safety, and a welcoming customer experience across members, students, staff, and the wider community.

You will lead staff, deliver high-quality instruction, and contribute to ongoing development of the climbing programme, including inductions, taster sessions, parties, and NICAS-related activity. This role involves weekend, evening, and daytime shifts on a rota basis.

Qualifications

• Significant paid instructing experience within an indoor climbing facility.
• Strong knowledge of health and safety in climbing instruction and facility operations.
• Experience of working with NICAS.
• Excellent customer service and communication skills.
• Ability to lead, motivate, and support a team in a busy environment.
• Experience of staff supervision and development.
• Confidence in preparing procedures and health and safety compliant risk assessments.
• Commitment to maintaining high standards and delivering a positive customer experience.

Responsibilities

• Oversee day-to-day operations of the Climbing Centre to deliver high-quality service.
• Lead, support, and develop staff across weekends, evenings, and daytime shifts on a rota basis.
• Ensure high operational and safety standards, and manage risk assessments.
• Deliver and develop climbing instruction and programmes for members, students, and community.
• Contribute to expanding participation through events, inductions, taster sessions, courses, and NICAS activities.

Skills

Climbing instruction

Health and safety

NICAS knowledge

Customer service

Team leadership

Staff supervision

Risk assessments

Communication skills

Education

NICAS-related training

Job description

Warwick Sport is looking for an enthusiastic, safety-focused, and customer-centred Climbing Centre Duty Manager to help deliver an outstanding experience for our members, students, staff, and wider community.

This is an exciting opportunity for an experienced climbing professional to play a key role in the day-to-day operation of our Climbing Centre.

You will help create a safe, welcoming, and inclusive environment, lead and support staff, deliver high-quality instruction, and contribute to the ongoing development of our climbing programme.

As Climbing Centre Duty Manager, you will support the delivery of a high-quality climbing service across weekends, evenings, and daytime shifts on a rota basis. You will be responsible for maintaining high operational and safety standards, supporting staff performance, delivering excellent customer service, and helping to grow participation in climbing across the University community.

You will also contribute to a varied climbing programme including:

• Inductions
• Taster sessions
• Parties
• Courses
• The Bear Cubs junior climbing programme
• NICAS-related activity

About You

We are looking for a proactive and knowledgeable climbing professional who can combine technical expertise with strong leadership and people skills.

You will be able to demonstrate:

• Significant paid instructing experience within an indoor climbing facility
• Strong knowledge of health and safety in climbing instruction and facility operations
• Experience of working with NICAS
• Excellent customer service and communication skills
• The ability to lead, motivate, and support a team in a busy environment
• Experience of staff supervision and development
• Confidence in preparing procedures and health and safety compliant risk assessments
• A commitment to maintaining high standards and delivering a positive customer experience
• A willingness to undertake further training relevant to the role

About the Department

At Warwick Sport, we are committed to increasing participation, enhancing the staff and student experience, building communities, and making a sustainable contribution to the University of Warwick. This role offers the chance to make a real impact within a vibrant, community-focused sport environment while helping shape and grow an exciting climbing programme.

Please note - This position is subject to an enhanced Disclosure and Barring Service (DBS) check.