Client Training Executive

Simplyhealth; Andover; On-site; GBP 16,000 - 20,000; Part time

Job summary

Simplyhealth in Andover is seeking a Part-time Client Training Executive to manage trainer diaries, bookings and delivery of high-quality client training sessions. This role requires strong organisation, excellent communication and a proactive approach to supporting our trainers and clients from enquiry through to delivery.

You’ll contribute to online learning development, CPD compliance and marketing support, working closely with the events and training team to ensure materials are current, on

Qualifications

• Excellent organisation and time-management skills.
• Strong written and verbal communication skills.
• A confident, professional and customer-focused approach.
• Ability to manage competing priorities and remain calm in a busy environment.
• Excellent attention to detail and a commitment to maintaining accurate records.

Responsibilities

• Manage trainer diaries, bookings, travel, accommodation and training resources.
• Act as a key point of contact for internal and external clients by phone and email.
• Coordinate training requests, bookings and invoicing.
• Produce reports and management information for senior staff.
• Support CPD requirements and accreditation records.
• Assist in developing online learning and marketing support.
• Maintain up-to-date training materials and branding.

Skills

Organisation

Time management

Communication

Customer focus

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

About The Role

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

Part-time Client Training Executive (Wednesday, Thursday and Friday, 9am to 5pm)

Location: Andover

Salary: £18,000

Contract: Permanent

Hours: Wednesday, Thursday and Friday

Be at the heart of delivering exceptional client training

Are you highly organised, customer-focused and great at making things happen behind the scenes? Do you enjoy working with people, managing multiple priorities and bringing structure to busy environments?

We’re looking for a Client Training Executive to join our team and play a key role in delivering a high-quality training experience for our clients, trainers and wider business.

This is a varied and exciting role where no two days are the same. You’ll be the central point of contact for training enquiries, supporting our trainers and clients from initial request through to successful delivery, while helping us continually develop and promote our training offering.

What you’ll be doing

• Managing trainer diaries, bookings, travel, accommodation and training resources, ensuring everything is in place for successful events.
• Acting as a key point of contact for internal and external clients, responding to training enquiries and providing a professional, helpful service by phone and email.
• Coordinating training requests, bookings and invoicing, ensuring information is accurate and delivered on time.
• Producing reports and management information to support the Head of Events and Training and Client Training Manager.
• Supporting our Cvent event management system and ensuring all relevant CPD requirements are accurately recorded and maintained.
• Maintaining accurate records and supporting BDIA and other accreditation requirements, including regular audits of CPD provision and associated measures.
• Helping to develop our online learning programme, working alongside the Sales Training Executive with administrative and marketing support.
• Using PageTiger and other digital platforms to keep our online presence professional, accurate, engaging and continually evolving.
• Working collaboratively with other areas of the business to ensure training materials are up to date, on brand and effectively promoted both internally and externally.
• Supporting marketing activity and creating engaging copy to promote our training programmes.
• Attending Field Team meetings and occasionally supporting national events.
• Helping to ensure team controls, procedures and processes are effective, consistently followed and continuously improved.
• Championing sustainability, identifying practical ways to reduce waste and minimise the carbon footprint of our training activities.

About You

What we’re looking for

We’re looking for someone who is naturally organised, proactive and enjoys working with people. You’ll be comfortable managing multiple tasks and deadlines while maintaining excellent attention to detail.

You’ll Ideally Bring

• Excellent organisation and time-management skills.
• Strong written and verbal communication skills.
• A confident, professional and customer-focused approach.
• The ability to manage competing priorities and remain calm in a busy environment.
• Excellent attention to detail and a commitment to maintaining accurate records.
• Confidence using Microsoft Office and digital systems, with the ability to learn new platforms quickly.
• Experience of administration, coordination, events, training, customer service or a similar environment.
• A proactive mindset and willingness to identify improvements rather than simply follow existing processes.
• The ability to build positive relationships with colleagues, clients and external contacts.

Why join us?

This is a fantastic opportunity to become a key member of a collaborative training team and gain broad experience across client management, events, digital learning, marketing, compliance and business administration.

You’ll have the opportunity to make a real impact — helping trainers deliver outstanding learning experiences, supporting clients throughout their training journey and contributing to the continued growth and development of our training programme.

If you’re someone who loves organisation, thrives on variety and takes pride in delivering an excellent client experience, we’d love to hear from you.

Your Recruitment Journey

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.