Client Training Executive

Simplyhealth; Reading; On-site; GBP 16,000 - 20,000; Part time

Job summary

Simplyhealth is seeking a Part-time Client Training Executive to deliver high-quality training experiences for clients and trainers. The role involves coordinating trainer diaries, bookings, travel and accommodation, and managing enquiries via phone and email.

You’ll support CPD compliance, online learning development, and cross-functional collaboration to keep training materials current and aligned with brand standards.

Qualifications

• Highly organised and customer-focused
• Enjoy working with people and managing multiple priorities
• Able to bring structure to busy environments

Responsibilities

• Manage trainer diaries, bookings, travel and accommodation.
• Be the main contact for internal and external clients by phone and email.
• Coordinate training requests, bookings and invoicing.
• Produce reports for Head of Events and Training.
• Support Cvent event management system and CPD records.
• Maintain records and support accreditation requirements.
• Develop online learning with Sales Training Executive.
• Promote training materials and update online presence.
• Assist marketing with training programme copy.
• Attend Field Team meetings and support national events.
• Improve team controls and processes.
• Champion sustainability and reduce waste and carbon footprint.

Skills

Organised

Customer service

Administrative support

Communication skills

Tools

Cvent

PageTiger

Job description

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

Part-time Client Training Executive (Wednesday, Thursday and Friday, 9am to 5pm)

Location: Andover
Salary: £18,000
Contract: Permanent
Hours: Wednesday, Thursday and Friday

Be at the heart of delivering exceptional client training

Are you highly organised, customer-focused and great at making things happen behind the scenes? Do you enjoy working with people, managing multiple priorities and bringing structure to busy environments?

We’re looking for a Client Training Executive to join our team and play a key role in delivering a high-quality training experience for our clients, trainers and wider business.

This is a varied and exciting role where no two days are the same. You’ll be the central point of contact for training enquiries, supporting our trainers and clients from initial request through to successful delivery, while helping us continually develop and promote our training offering.

What you’ll be doing

You’ll provide essential administrative and coordination support across our Client Training team, including:

Managing trainer diaries, bookings, travel, accommodation and training resources, ensuring everything is in place for successful events.

Acting as a key point of contact for internal and external clients, responding to training enquiries and providing a professional, helpful service by phone and email.

Coordinating training requests, bookings and invoicing, ensuring information is accurate and delivered on time.

Producing reports and management information to support the Head of Events and Training and Client Training Manager.

Supporting our Cvent event management system and ensuring all relevant CPD requirements are accurately recorded and maintained.

Maintaining accurate records and supporting BDIA and other accreditation requirements, including regular audits of CPD provision and associated measures.

Helping to develop our online learning programme, working alongside the Sales Training Executive with administrative and marketing support.

Using PageTiger and other digital platforms to keep our online presence professional, accurate, engaging and continually evolving.

Working collaboratively with other areas of the business to ensure training materials are up to date, on brand and effectively promoted both internally and externally.

Supporting marketing activity and creating engaging copy to promote our training programmes.

Attending Field Team meetings and occasionally supporting national events.

Helping to ensure team controls, procedures and processes are effective, consistently followed and continuously improved.

Championing sustainability, identifying practical ways to reduce waste and minimise the carbon footprint of our training activities.