Client Training Executive

Simplyhealth; Andover; Hybrid; Confidential; Part time

Job summary

Simplyhealth in Andover is seeking a Part-time Client Training Executive (Wed, Thu, Fri, 9am–5pm) to deliver a high-quality training experience for clients, trainers and the business. This role focuses on coordinating events, managing enquiries and supporting our online learning initiatives.

You will handle trainer diaries, bookings and expenses, produce reports for the Head of Events and Training, and help promote CPD compliance while maintaining accurate records.

Qualifications

• Excellent organisation and time-management skills.
• Strong written and verbal communication skills.
• Confident, professional and customer-focused approach.
• Ability to manage competing priorities in a busy environment.
• Excellent attention to detail and accurate record keeping.
• Experience in administration, coordination, events, training, customer service or similar.
• Proactive mindset to identify improvements.

Responsibilities

• Manage trainer diaries, bookings, travel, accommodation and training resources.
• Respond to training enquiries by phone and email with a professional service.
• Coordinate training requests, bookings and invoicing.
• Produce reports and management information for senior leads.
• Support the Cvent event system and CPD records.
• Maintain records and assist accreditation requirements.
• Help develop online learning and support marketing.
• Update training materials and promote them internally and externally.
• Support marketing activity and create copy to promote training.
• Attend Field Team meetings and assist with national events.
• Ensure controls and processes are followed and improved.
• Champion sustainability and reduce waste.

Skills

Organisation

Time management

Communication

Customer focus

Attention to detail

MS Office

Tools

Microsoft Office

Job description

We’renot just your average health company;we’reaimingto revolutionise access to healthcarein the UKby offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring themtomake the most of theirwellbeing.Added to thatwe’rethe first health insurer in the UKtobe awardedB-Corpstatusin recognitionof our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

Part-time Client Training Executive (Wednesday, Thursday and Friday, 9am to 5pm)

Location:Andover
Salary:£18,000
Contract:Permanent
Hours:Wednesday, Thursday and Friday

Be at the heart of delivering exceptional client training

Are you highly organised, customer‑focused and great at making things happen behind the scenes? Do you enjoy working with people, managing multiple priorities and bringing structure to busy environments?

We’re looking for a Client Training Executive to join our team and play a key role in delivering a high-quality training experience for our clients, trainers and wider business.

This is a varied and exciting role where no two days are the same. You’ll be the central point of contact for training enquiries, supporting our trainers and clients from initial request through to successful delivery, while helping us continually develop and promote our training offering.

What you’ll be doing

You’ll provide essential administrative and coordination support across our Client Training team, including:

Managing trainer diaries, bookings, travel, accommodation and training resources, ensuring everything is in place for successful events.

Acting as a key point of contact for internal and external clients, responding to training enquiries and providing a professional, helpful service by phone and email.

Coordinating training requests, bookings and invoicing, ensuring information is accurate and delivered on time.

Producing reports and management information to support the Head of Events and Training and Client Training Manager.

Supporting our Cvent event management system and ensuring all relevant CPD requirements are accurately recorded and maintained.

Maintaining accurate records and supporting BDIA and other accreditation requirements, including regular audits of CPD provision and associated measures.

Helping to develop our online learning programme, working alongside the Sales Training Executive with administrative and marketing support.

Using PageTiger and other digital platforms to keep our online presence professional, accurate, engaging and continually evolving.

Working collaboratively with other areas of the business to ensure training materials are up to date, on brand and effectively promoted both internally and externally.

Supporting marketing activity and creating engaging copy to promote our training programmes.

Attending Field Team meetings and occasionally supporting national events.

Helping to ensure team controls, procedures and processes are effective, consistently followed and continuously improved.

Championing sustainability, identifying practical ways to reduce waste and minimise the carbon footprint of our training activities.

About You

What we’re looking for

We’re looking for someone who is naturally organised, proactive and enjoys working with people. You’ll be comfortable managing multiple tasks and deadlines while maintaining excellent attention to detail.

You’ll ideally bring:

Excellent organisation and time‑management skills.

Strong written and verbal communication skills.

A confident, professional and customer‑focused approach.

The ability to manage competing priorities and remain calm in a busy environment.

Excellent attention to detail and a commitment to maintaining accurate records.

Confidence using Microsoft Office and digital systems, with the ability to learn new platforms quickly.

Experience of administration, coordination, events, training, customer service or a similar environment.

A proactive mindset and willingness to identify improvements rather than simply follow existing processes.

The ability to build positive relationships with colleagues, clients and external contacts.

This is a fantastic opportunity to become a key member of a collaborative training team and gain broad experience across client management, events, digital learning, marketing, compliance and business administration.

You’ll have the opportunity to make a real impact — helping trainers deliver outstanding learning experiences, supporting clients throughout their training journey and contributing to the continued growth and development of our training programme.

If you’re someone who loves organisation, thrives on variety and takes pride in delivering an excellent client experience, we’d love to hear from you.

Ready to make a difference?

If you’re looking for a role where your organisational skills, creativity and customer focus can genuinely make an impact,

Your Recruitment Journey

We’refocused on providing an application, assessment and onboarding journey that is fair, consistent,diverseand inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

• Screening call with Talent Acquisition Team
• Interview with the hiring manager and team

Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.