Client Support Specialist

IFGlobal

Christchurch

On-site

GBP 18,000 - 30,000

Full time

5 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health cash plan

Annual leave 20 days + holidays

Birthday off

Company social events

Free parking

Job summary

IFGlobal is seeking a Client Support Specialist to be the first point of contact for client inquiries via ticketing and phone. The role involves resolving courier issues, managing backorders and shipping concerns, and collaborating with warehouse, tech and finance teams to prioritise client needs.

The candidate will articulate issues clearly in emails, maintain strong client relationships, and adapt to changing priorities while delivering high-quality service with a proactive, can-do attitude.

Qualifications

Excellent client focus and ability to build and maintain strong relationships with clients.
Administrative experience and ability to learn new systems and processes quickly.
Willingness to represent the company to clients and understand their business needs.

Responsibilities

First point of contact for client queries through a ticketing system and telephone calls.
Manage courier queries such as late deliveries, missing parcels and collections.
Take ownership of client queries such as backorders, concerns, shipping issues, bookings and held orders.
Work cross-functionally across warehouse, tech and finance to manage and prioritise client queries.
Draft concise emails outlining issue, impact, solution and actions taken.
Prioritise tasks and negotiate competing priorities with internal and external stakeholders.
Ensure highest service quality by understanding client needs and taking accountability for queries.

Skills

Client focus

Administrative experience

Cross-functional collaboration

Communication skills

Independent work

Positive attitude

Job description

About this position

About IFGlobal

IFGlobal is a technology-enabled 3PL and growth partner for eCommerce brands. We help businesses across the UK and internationally scale with reliable fulfilment, marketplace support, and the right technology. From warehousing and order fulfilment to Amazon and eBay account management, we're here to make growth easier.

About the role

Our Client Support Specialist role is a pivotal position within the organisation. A successful candidate will ensure the core requirements of day-to-day Client administration, maintenance and finance requirements are completed quickly, efficiently and to a very high standard. A Client Support Specialist must be able to develop and maintain excellent partnerships with existing and new Clients and be able to galvanise internal stakeholders.

What you'll do

First point of contact for Client queries through a ticketing system and telephone calls.
Managing courier queries such as late delivery, missing parcels and collections
Taking ownership for Client related queries such as backorders, concerns, shipping issues, booking in, held orders.
Work cross functionally across warehouse, tech and finance functions to ensure Client queries are being managed and prioritised.
Articulate and able to compose concise and well written emails setting out the issue, impact, solution and actions taken.
Prioritisation of tasks and negotiate competing priorities with internal and external stakeholders.
Ensure that the highest quality of service is provided to the Client by understanding their business needs and taking accountability for their queries.

What we're looking for

Excellent Client focus with proven experience in building and maintaining strong, collaborative relationships.
Administrative experience and ability to learn new systems and processes quickly.
To passionately represent the company to our Clients and also show a strong desire to understand their business and aspirations.
Ability to manage at pace, differing tasks and stakeholders.
Proven ability to work cross-functionally internally and externally.
Positive can-do attitude with the ability to work independently and to adapt your style and practices to respond to changing circumstances and Client needs.
Excellent communication skills, both written and verbal.

Package