Client Success & Support Specialist

IFGlobal; Christchurch; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Annual leave 20 days + holidays

Birthday off

Company social events

Free parking

Job summary

IFGlobal is seeking a Client Support Specialist to be the first point of contact for client inquiries via ticketing and phone. The role involves resolving courier issues, managing backorders and shipping concerns, and collaborating with warehouse, tech and finance teams to prioritise client needs.

The candidate will articulate issues clearly in emails, maintain strong client relationships, and adapt to changing priorities while delivering high-quality service with a proactive, can-do attitude.

Qualifications

• Excellent client focus and ability to build and maintain strong relationships with clients.
• Administrative experience and ability to learn new systems and processes quickly.
• Willingness to represent the company to clients and understand their business needs.

Responsibilities

• First point of contact for client queries through a ticketing system and telephone calls.
• Manage courier queries such as late deliveries, missing parcels and collections.
• Take ownership of client queries such as backorders, concerns, shipping issues, bookings and held orders.
• Work cross-functionally across warehouse, tech and finance to manage and prioritise client queries.
• Draft concise emails outlining issue, impact, solution and actions taken.
• Prioritise tasks and negotiate competing priorities with internal and external stakeholders.
• Ensure highest service quality by understanding client needs and taking accountability for queries.

Skills

Client focus

Administrative experience

Cross-functional collaboration

Communication skills

Independent work

Positive attitude

Job description

IFGlobal is seeking a Client Support Specialist to be the first point of contact for client inquiries via ticketing and phone. The role involves resolving courier issues, managing backorders and shipping concerns, and collaborating with warehouse, tech and finance teams to prioritise client needs.

The candidate will articulate issues clearly in emails, maintain strong client relationships, and adapt to changing priorities while delivering high-quality service with a proactive, can-do attitude.