Client Success & Support Specialist

IFGlobal; Christchurch; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

20 days’ annual leave + bank holidays

Birthday off

Job summary

IFGlobal is a fast-growing eCommerce fulfilment and logistics business serving brands across the UK, Europe and US. We are seeking a Client Support Specialist to join our team and ensure clients receive outstanding service daily.

In this role you will own day-to-day client queries from start to finish, coordinating with warehouse, technology and finance teams to keep clients informed and supported. The successful candidate will thrive in a fast-paced environment, manage multiple queries, and

Qualifications

• Previous experience in a client support, customer service or administrative role.
• A strong client focus and the ability to build positive, long-lasting relationships.
• Excellent written and verbal communication skills.
• Strong organisation and prioritisation skills.
• A proactive approach to resolving problems and taking ownership.

Responsibilities

• Being a first point of contact for client queries through our ticketing system and telephone.
• Taking ownership of client queries and seeing them through to resolution.
• Managing courier queries, including late deliveries, missing parcels and collections.
• Supporting clients with queries relating to backorders, shipping, booking in and held orders.
• Working closely with our warehouse, technology and finance teams to resolve issues quickly and effectively.
• Keeping clients informed through clear, professional and timely communication.
• Building strong relationships and developing an understanding of each client’s business and requirements.
• Managing multiple queries and priorities while maintaining a high standard of service.
• Identifying opportunities to improve the client experience and the way we support our clients.

Skills

Client support

Customer service

Communication

Organisation

Prioritisation

Problem solving

Job description

IFGlobal is a fast-growing eCommerce fulfilment and logistics business serving brands across the UK, Europe and US. We are seeking a Client Support Specialist to join our team and ensure clients receive outstanding service daily.

In this role you will own day-to-day client queries from start to finish, coordinating with warehouse, technology and finance teams to keep clients informed and supported. The successful candidate will thrive in a fast-paced environment, manage multiple queries, and