Client Support Officer

Provide CIC; Cambridge; On-site; GBP 23,000 - 27,000; Full time

Job summary

A forward-thinking organization is seeking a dedicated individual to coordinate clinical diaries and manage appointments within a supportive Neurodevelopmental team. This role is crucial for ensuring efficient communication with service users and stakeholders, as well as maintaining patient records. The ideal candidate will thrive in a collaborative environment, demonstrating excellent organizational skills and a commitment to patient care. Join this innovative team and contribute to empowering patients through their diagnostic journey while enjoying a fulfilling career in the healthcare sector.

Benefits

Professional registration costs covered

Disability accommodations available

Flexible working practices

Qualifications

• Experience in coordinating clinical diaries and scheduling appointments.
• Ability to handle patient complaints and sensitivities.

Responsibilities

• Monitor clinician diaries and schedule patient appointments effectively.
• Manage email correspondence with clients and external stakeholders.

Skills

Effective Communication

Scheduling

Data Entry

Patient Management

Education

Professional UK Clinical Registration

Tools

NHS System One

Job description

Main area: Neurodevelopmental

Grade: Local pay scale

Contract: Permanent

Hours: Full time - 37.5 hours per week

Job ref: 828-PROVIDE3503

Employer Details

Employer: Mind Professionals

Type: Public (Non NHS)

Location: Cambridge

Salary: £23,000 plus commission (details to be shared with shortlisted candidates)

Closing date: 24/05/2025 23:59

Job Overview

This role involves coordinating the clinical diary and scheduling appointments, requiring effective communication with service users, external stakeholders, clinicians, and the clinical administration team.

Main Duties

1. Monitoring clinician diaries and scheduling appointments.
2. Ensuring all patient appointments are offered and completed within specified timeframes.
3. Responding to new enquiries and providing relevant information.
4. Following-up on enquiries and tracking conversion rates to meet service targets.
5. Updating NHS System One and assisting with account setups for new users.
6. Handling complaints and patient sensitivities.
7. Proofreading, finalizing, and emailing assessment reports.
8. Managing email correspondence with clients, GPs, and team members.
9. Monitoring waitlists and resolving related issues.
10. Managing referrals and maintaining a monthly referral log.
11. Covering colleagues' work during absences or capacity issues.
12. Discharging patients upon completion of assessments.
13. Referring patients to post-diagnostic support services where appropriate.
14. Providing clinicians with necessary documents for assessments.
15. Data entry and documentation uploads to in-house databases.
16. Liaising with external contacts such as schools.
17. Booking internal and external clinic rooms as needed.
18. Training and supervising new team members.

Additional Information

Further details on commission rates will be provided to shortlisted candidates.

Working for Our Organisation

The Neurodevelopmental (ND) department at Mind Professionals is a small team dedicated to supporting and empowering patients through their diagnostic journey.

Application Process

All correspondence will be via email or text. Please ensure your contact details are up to date. Only shortlisted candidates will be contacted. For inquiries, contact: [e-mail] or the recruiting manager as per the advert.

To check application status, log into your TRAC account.

Additional Notes

The vacancy may close early if a high volume of applications is received. Early applications are encouraged.

Professional UK clinical registration is required; the organization will cover registration costs for the first year.

We promote COVID-19 vaccination among staff and patients.

Disability accommodations are available upon request. Contact the recruitment team for assistance.

Check eligibility for work trials through your local Job Centre Plus.

We are committed to equal opportunities and flexible working practices.

Pre-employment Requirements

Successful applicants must bring necessary documentation to interviews and pre-employment appointments. All data provided will be kept confidential.

Legal and Accreditation

This role involves working with vulnerable populations and is subject to Disclosure and Barring Service (DBS) checks in accordance with relevant legislation.