Client Support Executive

Gem Partnership; Broughton; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Gem Partnership is seeking a Support Executive / EA in Manchester (hybrid) to support Directors with client services, onboarding and financial coordination. You will manage client and engagement administration, meetings, expenses and travel, while also handling system administration and data quality maintenance.

The role requires a proactive problem-solver with excellent organisational skills and experience in professional services support.

Qualifications

• Experience in client, account and/or engagement administration in a professional services setting.
• Experience with diary management and travel coordination.
• Familiarity with invoicing, WIP and billing processes.

Responsibilities

• Client and engagement administration for contracts and ongoing engagements.
• Support client meetings, manage expenses and travel coordination.
• Assist with data quality, records and system changes for clients.
• Coordinate financial processes including invoicing and billing support.

Skills

Client onboarding

Diary management

Travel booking

Systems administration

Invoicing & billing

Tools

CRM systems

MS 365 / Outlook

Job description

The Role: Salary: Competitive Base + Bonus + Excellent Benefits Location: Manchester (hybrid working) My client is a rapidly growing international main market listed organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans a new opportunity now exists for an experienced Support Executive / EA to join one of their well established and growing client services teams based in the London HQ. You would play a vital role in helping to deliver excellent client service and enabling their client facing Directors to focus on leadership, technical excellence and business development. This is a support position combining engagement and client support, systems and technology administration and financial coordination. Responsibilities: Client and engagement administration for a portfolio of client contracts and ongoing engagements, which would include client onboarding and contractual set up, supporting client and
engagement meetings, expenses and travel coordination and chargeable work facilitation. Systems and technology administration, which would include maintaining client records, data quality and compliance to standards, technology adoption support and system changes. Financial process coordination including invoicing and credit process support, time recording activities and MI updates. General team support activities and regulatory obligation facilitation, internal team collaboration and process improvement. The Person: Experience in client, account and or engagement administration, ideally in a professional, legal or consultancy services led environment. Diary management and travel booking experience. Systems administration experience or aptitude for technology. Financial understanding, comfortable with invoicing, WIP, billing processes. Proactive problem-solver with a 'sleeves rolled up' mentality who takes ownership. Outstanding organiser able to prioritise competing demands, meet