Client Support Executive

GEM Partnerships; Manchester; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Generous pension contribution

Private medical insurance

Holiday buy/sell

Job summary

GEM Partnerships in Manchester is seeking an experienced Support Executive/EA to join the client services team. The role supports Directors by handling client and engagement administration, systems and technology tasks, and financial coordination, enabling leadership to focus on strategy and business development.

The position offers hybrid working with 3 days in the Manchester office after probation, alongside a competitive base salary and bonus.

Qualifications

• Experience in client, account and/or engagement administration in a professional services environment.
• Diary management and travel booking experience.
• Systems administration aptitude or experience with technology.
• Financial understanding with invoicing, WIP and billing processes.
• Proactive problem-solver with ownership mindset.
• Strong organisational skills with attention to detail and ability to manage multiple priorities.
• Experience supporting multiple senior stakeholders and complex workloads.
• Experience with PSA systems (Kantata) or CRM platforms (MS Dynamics) desirable.

Responsibilities

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, including onboarding and contractual set up, supporting client and engagement meetings, expenses and travel coordination and chargeable work facilitation.
• Systems and technology administration, including maintaining client records, data quality and compliance to standards, technology adoption support and system changes.
• Financial process coordination including invoicing and credit process support, time recording activities and MI updates.
• General team support activities and regulatory obligation facilitation, internal team collaboration and process improvement.

Skills

Client administration

Diary management

Travel booking

Systems administration

Financial understanding

Invoicing

WIP

Billing processes

Kantata PSA

MS Dynamics CRM

Tools

Kantata

MS Dynamics

Job description

The Role:

Salary: Competitive Base + Bonus + Excellent Benefits

Location: Manchester (hybrid working)

My client is a rapidly growing international main market listed organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans a new opportunity now exists for an experienced Support Executive / EA to join one of their well established and growing client services teams based in the London HQ.

You would play a vital role in helping to deliver excellent client service and enabling their client facing Directors to focus on leadership, technical excellence and business development. This is a support position combining engagement and client support, systems and technology administration and financial coordination.

Responsibilities:

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, which would include client onboarding and contractual set up, supporting client and engagement meetings, expenses and travel coordination and chargeable work facilitation.
• Systems and technology administration, which would include maintaining client records, data quality and compliance to standards, technology adoption support and system changes.
• Financial process coordination including invoicing and credit process support, time recording activities and MI updates.
• General team support activities and regulatory obligation facilitation, internal team collaboration and process improvement.

The Person:

• Experience in client, account and or engagement administration, ideally in a professional, legal or consultancy services led environment.
• Diary management and travel booking experience.
• Systems administration experience or aptitude for technology.
• Financial understanding, comfortable with invoicing, WIP, billing processes.
• Proactive problem-solver with a 'sleeves rolled up' mentality who takes ownership.
• Outstanding organiser able to prioritise competing demands, meet deadlines, and manage complexity with confidence. Strong attention to detail.
• Adaptable, resilient, willing to learn, and committed to excellent client service.
• Experience supporting multiple senior stakeholders, complex workloads and conflicting priorities simultaneously.
• Experience with PSA systems (Kantata), CRM platforms (MS Dynamics) or similar would be highly desirable.

This is a fantastic opportunity to join a prominent organisation at an exciting time with genuine opportunities for career development and progression. Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays. The role is based from their Manchester office, offering hybrid working with 3 days in the office once the probationary period has been completed.