Client Support Coordinator – Entry Level Admin

EMEA3 Recruitment; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Job summary

Azets, a leading accountancy and business adviser firm, seeks a Client Support Representative in Cardiff. This entry-level role provides day-to-day admin support to the Personal Tax Hub, with full training offered.

You will communicate with clients by phone and email, help keep records accurate, and support onboarding, billing, and document management. You will join a friendly, collaborative team that values learning and development, offering real opportunities to grow your career in a

Qualifications

• No previous accountancy experience required; full training will be provided.
• Excellent written and verbal communication skills and a friendly manner.
• Organised, reliable, and eager to learn new skills.

Responsibilities

• Provide friendly and professional support to clients by telephone and email.
• Contact clients to request information and documents.
• Answer incoming calls and manage shared email inboxes, directing queries to the appropriate team member.
• Keep client records and internal systems accurate and up to date.
• Support general administrative tasks, including client onboarding, billing, payments, scanning and document management.

Skills

Friendly & approachable

Communication skills

Attention to detail

Organised

IT literate

Team player

Tools

Microsoft Office

CRM systems

Job description

Azets, a leading accountancy and business adviser firm, seeks a Client Support Representative in Cardiff. This entry-level role provides day-to-day admin support to the Personal Tax Hub, with full training offered.

You will communicate with clients by phone and email, help keep records accurate, and support onboarding, billing, and document management. You will join a friendly, collaborative team that values learning and development, offering real opportunities to grow your career in a