Client Support Representative (Entry Level Position)

EMEA3 Recruitment; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Job summary

Azets, a leading accountancy and business adviser firm, seeks a Client Support Representative in Cardiff. This entry-level role provides day-to-day admin support to the Personal Tax Hub, with full training offered.

You will communicate with clients by phone and email, help keep records accurate, and support onboarding, billing, and document management. You will join a friendly, collaborative team that values learning and development, offering real opportunities to grow your career in a

Qualifications

• No previous accountancy experience required; full training will be provided.
• Excellent written and verbal communication skills and a friendly manner.
• Organised, reliable, and eager to learn new skills.

Responsibilities

• Provide friendly and professional support to clients by telephone and email.
• Contact clients to request information and documents.
• Answer incoming calls and manage shared email inboxes, directing queries to the appropriate team member.
• Keep client records and internal systems accurate and up to date.
• Support general administrative tasks, including client onboarding, billing, payments, scanning and document management.

Skills

Friendly & approachable

Communication skills

Attention to detail

Organised

IT literate

Team player

Tools

Microsoft Office

CRM systems

Job description

About usAzets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices! We are a top ten accountancy firm in the UK and are the number one largest SME practice.The roleAs a Client Support Representative, you will provide day-to-day administrative support to our Personal Tax Hub, helping the team deliver a great service to our clients. This is an entry-level role, so previous accountancy experience is not required. We are looking for someone who is organised, comfortable communicating with people and willing to learn new skills. Your role will include supporting the team with general administration, communicating with clients by telephone and email, and helping to keep client records accurate and up to date. You will work as part of a friendly and supportive team, with plenty of opportunity to learn new skills and develop your career within Azets.Key accountabilities• Provide friendly and professional support to clients by telephone and email. • Contact clients to request information and documents. • Answer incoming calls and manage shared email inboxes, directing queries to the appropriate team member. • Keep client records and internal systems accurate and up to date. • Support general administrative tasks, including client onboarding, billing, payments, scanning and document management.Skills & experienceNo previous accountancy experience is required, full training will be provided. We’re looking for someone who: • Is friendly, approachable and comfortable speaking with clients. • Has good written and verbal communication skills. • Is hardworking, reliable and open to new challenges. • Is organised and has good attention to detail. • IT literate and willing to learn new systems. • Enjoys working as part of a team. Previous experience in an administrative role would be helpful, but it is not essential.OtherThis is an office-based role, where you will be working alongside a friendly and supportive team where collaboration, learning and helping each other are a big part of our culture.Job Reference: AZ05218