Client Support Coordinator

NSF; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join NSF as a Client Support Coordinator, where you'll support farmers and agricultural businesses in a hybrid role. You'll handle customer queries, guide them through certification processes, and maintain records, all while being part of a supportive team dedicated to food safety.

Benefits

Career Growth Opportunities

Flexible Work Schedule

Supportive Team Environment

Qualifications

• Previous experience in administration or customer service.
• Strong attention to detail and a methodical approach.

Responsibilities

• Answering customer queries by phone and email.
• Guiding customers through application and certification processes.
• Maintaining accurate records and databases.

Skills

Communication

Attention to Detail

Organizational Skills

Education

GCSEs in Maths and English

Job description

NSF Long Hanborough, England, United Kingdom

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NSF Long Hanborough, England, United Kingdom

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Job Description

Are you a friendly, organised, and customer-focused individual looking for your next opportunity? Do you want to be part of something that supports the backbone of the UK’s food supply—our farmers?

At NSF, our Agriculture team audits and certifies over 35,000 farms each year to ensure they meet vital safety, quality, and sustainability standards. By joining us, you’ll be helping farmers across the UK and beyond maintain the high standards that keep our food system safe and trusted.

We’re looking for a Client Support Coordinator to join our team in a hybrid role (part office-based in Long Hanborough, part remote). You’ll play a key part in supporting our customers—many of whom are farmers and agricultural businesses—and keeping things running smoothly behind the scenes.

Responsibilities

• Answering customer queries by phone and email with a friendly, can-do attitude
• Guiding new and existing customers—often farmers—through application and certification processes
• Issuing certificates and maintaining accurate records
• Uploading reports and data to our systems
• Keeping our databases up to date and organised
• Supporting the wider team with general admin tasks

Qualifications

• Previous experience in administration or customer service
• Strong attention to detail and a methodical approach
• Great communication skills and a positive attitude
• Confidence using IT systems and managing multiple tasks
• GCSEs in Maths and English (or equivalent)

What NSF Can Offer

• Make a difference: Help support the agriculture industry and ensure the safety of our food supply.
• Grow your career: We’re a global company with plenty of opportunities to learn and progress.
• Feel supported: Join a friendly, down-to-earth team that will help you settle in and succeed.
• Enjoy flexibility: Work part of the week from home and part in our welcoming Oxfordshire office.
• Be part of something bigger: With nearly 3,000 employees across 180 countries, you’ll be joining a truly global community.

Ready to apply?

If you’re organised, people-focused, and ready to take on a new challenge, we’d love to hear from you. Send us your CV and a short motivation letter in English. We’re excited to meet you!

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability.

About The Team

From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment.