Client Support Co-ordinator

First Recruitment Services; East Grinstead; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

Ein etabliertes Unternehmen in der Facility-Management-Branche sucht einen Client Support Co-ordinator, der für die Verwaltung von Kundenkonten und die Koordination von Ingenieureinsätzen verantwortlich ist. In dieser spannenden Rolle arbeiten Sie eng mit dem Service Delivery Manager zusammen, um einen proaktiven Service zu gewährleisten. Sie werden auch für die Organisation von Besuchen, die Verwaltung von Materialien und die Einhaltung von Sicherheitsstandards verantwortlich sein. Diese Position bietet eine hervorragende Gelegenheit, Ihre Fähigkeiten in einem unterstützenden Teamumfeld einzusetzen und weiterzuentwickeln.

Qualifications

• Erfahrung in der Koordination von Außendienstmitarbeitern.
• Gute IT-Kenntnisse, insbesondere in Microsoft Office.

Responsibilities

• Verwaltung des Kalenders der Ingenieure und Planung von Einsätzen.
• Bereitstellung administrativer Unterstützung für den Service Delivery Manager.

Skills

Koordinationsfähigkeiten

IT-Kenntnisse

Problemlösungsfähigkeiten

Organisation und Zeitmanagement

Gute Telefonkommunikation

Tools

Microsoft Office

Job description

• Position: Client Support Co-ordinator
• Salary: £32,000- £38,000 per year depending on experience levels plus very good company benefits
• Location: East Grinstead, West Sussex
• Hours: Monday – Friday, 08:30-17:00
• Role based in East Grinstead. There is plenty of free parking on site available for all staff and the offices are based a short walk from East Grinstead station.

We are delighted to be partnered with our very successful facilities management client as they seek to recruit a Client Support Co-ordinator to join their team at their offices in East Grinstead. My client has a great reputation within their sector and offers an excellent environment and team in which to work. This role is a full time position (Monday-Friday 0830-1700) with no weekend working. My client encourages staff to work from home one day per week.

The role – Client Support Co-ordinator

The role reports directly to the Service Delivery Manager. You’ll be providing account management of allocated sites and report on contract performance to ensure an effective and proactive service to clients.

Duties will include

• To be responsible for the management of the engineering resource calendar, ensuring works are scheduled with a logistical approach to engineer site attendance and time management.
• To be responsible for allocated sites, organising proactive service visits, reports, invoices and quotations.
• Take the lead on sourcing stock and materials required for maintenance as required.
• Provide administrative support to the Service Delivery Manager, including filing and effective organisation of digital job files.
• Send proactive booking reminders to clients for upcoming scheduled visits, ensuring that access has been arranged for allocated sites
• Organise equipment deliveries, arranging commercial invoices and packing lists as required in compliance with customs requirements.
• Co-ordinate and arrange engineer uniforms and PPE, undertaking regular checks to ensure that the uniform policy is adhered to and PPE stocks are sufficient.

Experience, competencies and knowledge required:

• Previous co-ordination experience – arranging diaries of field based staff
• Good IT skills and knowledge of Microsoft Office (Word, Excel, Outlook)
• Logical thinker with natural problem solving skills
• Good telephone manner and confidence in speaking with clients, engineers and sub-contractors
• Good organisation and time management skills

This is an excellent opportunity to use your skills and experience gained within the contract management / facilities sector (preferable not essential)

For more information regarding this new and exciting Client Support Co-Ordinator opportunity, please apply now! Short-listing will take place soon – don’t miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.