Client Support Advisor

TipTopJob; West Midlands; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

36 days holiday

Company pension

Free on-site parking

Structured training

Job summary

TipTopJob in Wolverhampton is seeking a Client Support Advisor to join our office-based team. You will answer calls for multiple clients, manage diaries and book accurate appointments, and forward messages by email or WhatsApp.

We offer a full-time role (part-time sharing welcome) with a competitive salary, 36 days holiday, a company pension, free on-site parking and structured training that supports long-term career progression.

Qualifications

• Proven experience in customer service, reception or telephone-based role.
• Excellent telephone manner and strong spoken and written English.
• Excellent organisation and attention to detail.
• Confidence with computer systems and learning new software.
• Ability to stay calm and organised while juggling priorities.
• A genuine passion for delivering outstanding customer service.

Responsibilities

• Answering calls professionally on behalf of multiple clients.
• Managing diaries and booking appointments accurately.
• Taking detailed messages and forwarding them promptly by email and WhatsApp.
• Representing each client with confidence, warmth and professionalism.
• Prioritising urgent enquiries while maintaining excellent service standards.
• Using Microsoft 365, Google Workspace, Capsule CRM and bespoke software.
• Managing several tasks and priorities in a busy office environment.
• Working as part of a friendly and supportive office team.

Skills

Customer service

Telephone etiquette

Organisational skills

Attention to detail

Written English

Tools

Microsoft 365

Google Workspace

Capsule CRM

Job description

Wolverhampton, WV10 9LE

GBP 26,520 rising to GBP 27,040 following successful completion of training

Permanent Office based Monday to Friday

Fulltime applications are welcome, and we are also happy to consider two part:time candidates looking for a job share.

Looking for more than just another customer service job?

We dont simply answer telephones. We become a genuine extension of our clients businesses, making sure every caller receives the warm, professional and helpful service our clients would give themselves.

Every day is different. One minute youll be managing a busy diary for a business consultant, the next youll be booking appointments for a physiotherapy clinic, supporting an IT or telecoms company, or helping a financial services or property business look after its customers.

If you enjoy talking to people, thrive in a busy environment and take pride in getting the details right, wed love to hear from you.

About Us

Established in 2007, we now support more than 300 businesses across the UK with professional telephone answering and virtual PA services.

Were proud of the team weve built. Our longest:serving team member has been with us for over 18 years, several others for more than 10 years, and many have built long:term careers here. We believe in supporting our people, recognising potential and promoting from within whenever possible.

Youll also be sharing the office with Looby Loo, our resident Cockapoo and unofficial head of workplace wellbeing.

The Client Support Advisor role

Youll become a trusted extension of our clients businesses, delivering exceptional service on every call.

Your Responsibilities Will Include

• Answering calls professionally on behalf of multiple clients
• Managing diaries and booking appointments accurately
• Taking detailed messages and forwarding them promptly by email and WhatsApp
• Representing each client with confidence, warmth and professionalism
• Prioritising urgent enquiries while maintaining excellent service standards
• Using Microsoft 365, Google Workspace, Capsule CRM and bespoke software
• Managing several tasks and priorities in a busy office environment
• Working as part of a friendly and supportive office team

About You

• Proven experience in a customer service, reception or telephone:based role
• An excellent telephone manner and strong spoken and written English
• Excellent organisation, accuracy and attention to detail
• Confidence using computer systems and learning new software
• The ability to stay calm and organised while juggling different priorities
• A genuine passion for delivering outstanding customer service

Whats in it for you as a Client Support Advisor

• Full:time opportunity, with two part:time job:share applications also welcome
• Competitive salary with progression following successful completion of training
• 36 days holiday including Bank Holidays
• Annual leave that can be booked by the hour
• Company pension
• Paid 30:minute lunch break
• Free on:site parking
• Structured training and ongoing support
• Genuine career progression, including promotion opportunities from within
• A friendly, supportive working environment

One of our recent apprentices has successfully completed their apprenticeship and is already being fast:tracked into a senior role, demonstrating our commitment to developing our people.

Recruitment process

Were a values:led business, so as part of our recruitment process youll be invited to complete a short values assessment.

This is a fully office:based role at Wolverhampton, WV10 9LE.

Applicants must already have the right to work in the UK. Sponsorship is not available.

If youre looking for a varied role where youll make a real difference to businesses