Client Support Administrator, Employee Benefits (Hybrid)

Reed; Stevenage; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Hybrid working arrangement

25 days annual leave + bank holidays

Private Medical Insurance

Group Life Assurance

Cycle to Work scheme

Generous employer pension contribution

Wellbeing and lifestyle benefits

Job summary

Reed is partnering with a growing employee benefits consultancy to recruit a Client Support Administrator in Stevenage. The role offers hybrid working and a salary up to £34,000 with a discretionary bonus and comprehensive benefits.

As part of the team, you will support consultants and corporate clients, handle renewals and market reviews, prepare reports, and assist with insurer quotations while maintaining accurate data and delivering excellent service.

Qualifications

• Previous administration, client support or customer service experience.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office applications.

Responsibilities

• Support a portfolio of corporate clients across Group Risk and Healthcare schemes.
• Act as a first point of contact for client queries.
• Assist with annual renewals and market reviews.
• Obtain and compare insurer quotations.
• Prepare client reports and renewal documentation.
• Process scheme amendments, including joiners and leavers.
• Support Group Risk claims and underwriting processes.
• Maintain accurate records and client data.
• Build strong relationships with clients, insurers and colleagues.

Skills

Admin experience

Organizational skills

Communication skills

Multitasking

MS Office

Tools

MS Office

Job description

Reed is partnering with a growing employee benefits consultancy to recruit a Client Support Administrator in Stevenage. The role offers hybrid working and a salary up to £34,000 with a discretionary bonus and comprehensive benefits.

As part of the team, you will support consultants and corporate clients, handle renewals and market reviews, prepare reports, and assist with insurer quotations while maintaining accurate data and delivering excellent service.