Client Support Administrator

Wates Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Support Administrator to join their Manchester team. This full-time role offers a unique opportunity to support a comprehensive maintenance service, acting as a vital link between management and staff. The ideal candidate will have strong administration experience, particularly in Facilities Management, and be proficient in CAFM systems. With extensive corporate benefits, including private medical care and generous family leave, this position not only promises career growth but also a supportive and inclusive work environment. Join a company committed to reimagining places for people to thrive.

Benefits

Private Medical

Pension 5% employers’ contribution

Health and Wellness programme

22 days holidays + bank holidays

Learning and development activities

26 weeks fully paid maternity leave

8 weeks fully paid paternity leave

Qualifications

• Strong administration experience in a busy, client-driven environment.
• Proficiency in Microsoft Office Suite and CAFM systems.

Responsibilities

• Manage workflow of jobs through the CAFM system, including logging and reporting.
• Procurement for parts and services required by the team.

Skills

Administration Experience

Written Communication

Verbal Communication

Time Management

Multitasking

Education

NVQ/SVQ in Customer Services Level 1-4

Tools

CAFM Systems

Microsoft Office Suite

Concept Evolution

Job description

This is a Full Time/Flexible Working, Permanent vacancy that will close in 19 days at 09:31 BST.

The Vacancy

CLIENT SUPPORT ADMINISTRATOR

We have an exciting opportunity for an experienced, full-time Client Support Administrator to join the team at our offices in Manchester, to support Wates FM in delivering a comprehensive, first-class maintenance service. This role provides a positive, professional, and seamless link between all members of the management team and supports all staff working on the account, ensuring the effective provision of help desk and financial administration.

ABOUT THE ROLE

It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential).

We do need you to have solid written and verbal communication skills, as well as highly PC literate with proficiency in the use of Microsoft Office Suite, Concept Evolution, and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks.

This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.

Key Accountabilities:

1. Workflow management of all jobs through the CAFM system, including logging, updating, closure, and reporting against all PPM and reactive tasks. Assignment and allocation of jobs to be tasked through the site Account Manager and Supervisor.
2. Procurement through the systems for parts, materials, or contracted services required by Wates and the Client team, including obtaining pricing for quotes as requested.
3. Administration of cash processes required by Wates and the Client, including management of accounts payable workflows and financial housekeeping activities.
4. Administration and management of compliance records and documentation through ACT, Client systems, and logbooks held on site.

You will face a wide variety of demands every day, so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed.

This is an office-based position.

WHAT WE OFFER

Extensive corporate benefits including Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays, and much more.

Excellent range of learning and development activity to support your career progression.

Industry-leading family leave benefits to include 26 weeks fully paid maternity, 8 weeks fully paid paternity.

If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence, or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via [e-mail].

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People. We are also a Disability Confident employer.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses.

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.