Account Manager

Wates Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working arrangements

Industry-leading training and developt

Opportunities for career progression

Employee wellbeing and recognition

Job summary

Wates Group, through its WPS - JLL/Aviva portfolio, seeks an experienced Account Manager to lead a high-profile FM account across Aviva sites, coordinating JLL and Aviva stakeholders and ensuring safe, compliant service delivery.

You will drive client relationships, oversee all contracted FM services, monitor KPIs and budgets, and lead regular meetings to shape service excellence and continuous improvement across the portfolio.

Qualifications

• Previous experience in an Account Manager, Contract Manager, or Senior Facilities Management role.
• Strong knowledge of FM service delivery in commercial property environments.
• Proven ability to manage key client relationships and stakeholder engagement.
• Solid commercial awareness with experience managing budgets and financial performance.

Responsibilities

• Act as the primary point of contact for JLL and Aviva stakeholders across the portfolio.
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction.
• Lead the delivery of all contracted FM services, ensuring compliance with SLAs and contracts.
• Monitor operational and commercial performance across the account, identifying opportunities for improvement.
• Manage budgets, forecasts, and financial performance, ensuring value for money and achievement of targets.
• Review performance data and service reports, implementing actions to drive continuous improvement.
• Ensure health, safety, environmental, and compliance requirements are met across the portfolio.
• Collaborate with internal teams and supply chain partners to ensure seamless service delivery.
• Support contract retention, service enhancement initiatives, and account development opportunities.
• Lead regular client meetings, performance reviews, and strategic planning sessions.

Skills

Account management

FM service delivery

Stakeholder engagement

Budget management

Communication skills

Health & safety

Team leadership

Driving licence

Travel readiness

Job description

The Vacancy

At WPS, we are looking for an experienced

Aviva sites.

This is a fantastic opportunity for a customer-focused FM professional who thrives on building strong relationships, driving operational performance, and delivering exceptional service outcomes. You’ll act as the key link between WPS, JLL, and Aviva stakeholders, ensuring services are delivered safely, efficiently, and to the highest standards.

WPS - JLL/Aviva

The Vacancy

At WPS, we are looking for an experienced Account Manager to join our Facilities Management team, managing a high-profile portfolio on behalf of our client, JLL, across Aviva sites.

This is a fantastic opportunity for a customer-focused FM professional who thrives on building strong relationships, driving operational performance, and delivering exceptional service outcomes. You’ll act as the key link between WPS, JLL, and Aviva stakeholders, ensuring services are delivered safely, efficiently, and to the highest standards.

If you’re passionate about creating value for clients, leading service excellence, and driving continuous improvement, we’d love to hear from you.

Key Responsibilities

• Act as the primary point of contact for JLL and Aviva stakeholders across the portfolio.
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction.
• Lead the delivery of all contracted FM services, ensuring compliance with contractual obligations and service level agreements.
• Monitor operational and commercial performance across the account, identifying opportunities for improvement and growth.
• Manage budgets, forecasts, and financial performance, ensuring value for money and achievement of account targets.
• Review performance data, KPIs, and service reports, implementing actions to drive continuous improvement.
• Ensure all health, safety, environmental, and compliance requirements are met across the portfolio.
• Collaborate with internal operational teams and supply chain partners to ensure seamless service delivery.
• Support contract retention, service enhancement initiatives, and account development opportunities.
• Lead regular client meetings, performance reviews, and strategic business planning sessions.

What We’re Looking For

• Previous experience in an Account Manager, Contract Manager, or Senior Facilities Management role.
• Strong knowledge of Facilities Management service delivery within commercial property environments.
• Proven experience managing key client relationships and stakeholder engagement.
• Strong commercial awareness with experience managing budgets and financial performance.
• Excellent communication, negotiation, and influencing skills.
• Experience interpreting and managing KPIs, SLAs, and performance metrics.
• Sound understanding of Health & Safety and compliance within FM environments.
• Ability to lead cross-functional teams and supply chain partners to achieve shared objectives.
• Full UK driving licence and willingness to travel across the portfolio as required.

What You’ll Get In Return

You’ll join a business with a strong heritage and a clear vision for the future. We’re committed to creating a diverse, inclusive workplace where everyone can thrive.

In Return, We Offer

• Competitive salary and benefits package
• Flexible working arrangements
• Industry-leading training and development
• Opportunities for career progression across the wider Wates Group
• Employee wellbeing and recognition programmes

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting