Client Support & Onboarding Specialist

Atamis Ltd; Cardiff; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Atamis Ltd in Cardiff is seeking a Client Support Adviser to be the first point of contact for clients using the Atamis platform. You will triage, investigate, and resolve queries via phone and internal ticketing systems, while delivering clear explanations of the what, why and how.

This client-facing role includes onboarding, education, and knowledge-sharing to maximise client value. You will join a growing, friendly, professional team in a hybrid working setup with regular office days.

Qualifications

• Confident communicator with non-technical users
• Strong problem-solving and diagnostic skills
• Ability to manage a busy workload with attention to detail

Responsibilities

• Act as the first point of contact for client support queries via phone and ticketing system
• Triage and diagnose issues, escalating to technical leads as needed while keeping the client informed
• Provide timely, accurate resolutions and explain the What, Why and How to promote understanding
• Host support training, bespoke troubleshooting calls, and system demonstrations to build client confidence
• Accurately log, categorise, and update support tickets following internal processes
• Collaborate with Operations, Sales, Product and development teams to resolve issues efficiently
• Contribute to the internal knowledge base and support materials based on FAQs and known issues

Skills

Clear communicator

Problem solving

Willingness to learn

Attention to detail

Customer-focused

Remote support

Tools

Zendesk

Freshdesk

Jira Service Desk

Job description

Atamis Ltd in Cardiff is seeking a Client Support Adviser to be the first point of contact for clients using the Atamis platform. You will triage, investigate, and resolve queries via phone and internal ticketing systems, while delivering clear explanations of the what, why and how.

This client-facing role includes onboarding, education, and knowledge-sharing to maximise client value. You will join a growing, friendly, professional team in a hybrid working setup with regular office days.