Client Success Specialist (Part-Time) – Life Sciences

Proclinical Staffing; London; On-site; GBP 21,000 - 34,000; Part time

Job summary

A leading life sciences recruiter is seeking a Client Services Representative in London. This part-time role focuses on maximizing client value, ensuring satisfaction, and managing relationships. The ideal candidate will have strong communication skills, proficiency in Excel, and a Bachelor's degree in a relevant field. Travel to client sites may be required. Apply now for this exciting opportunity.

Qualifications

• Familiarity with pharmaceutical industry practices and products is advantageous.

Responsibilities

• Fulfill contract specifications and respond to ad-hoc client requests.
• Assist in establishing and maintaining effective business relationships with clients.
• Ensure deliverables meet client specifications, including timeliness and quality.
• Collaborate with account managers to optimize client value from products and services.
• Maintain internal communication with sales and support teams regarding client activities.
• Monitor performance against service agreements.
• Research and analyze client-specific business lines or therapeutic markets.
• Conduct product, service, and process training for clients and team members.
• Represent the company in external client projects and service meetings.
• Mentor and guide other client service representatives.

Skills

Proficiency in PC applications, particularly Excel

Strong written and verbal communication skills

Ability to manage and analyze large transactional databases

Problem-solving, analytical, and customer service skills

Proven ability to develop and maintain relationships

Experience in meeting facilitation, presentations, and training

Ability to travel to client sites

Education

Bachelor's degree in a relevant field

Job description

A leading life sciences recruiter is seeking a Client Services Representative in London. This part-time role focuses on maximizing client value, ensuring satisfaction, and managing relationships. The ideal candidate will have strong communication skills, proficiency in Excel, and a Bachelor's degree in a relevant field. Travel to client sites may be required. Apply now for this exciting opportunity.