Client Success Research Executive

Ipsos in the UK; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Pension contribution

Income protection

Life assurance

Health & wellbeing programmes

Professional development opportunities

Job summary

Ipsos in the UK is seeking a Research Executive to join the Channel Performance team, delivering mystery shopping programmes that help clients understand and improve customer experience and operational performance.

You'll manage a portfolio of programmes, work with clients, operations teams and mystery shoppers, and translate data into actionable insights to drive client decision‑making. This role offers hybrid working three days per week and opportunities to grow in a collaborative environment.

Qualifications

• Excellent attention to detail and organisational skills.
• Strong analytical ability and confidence working with large datasets.
• Ability to translate data into actionable insights for clients.
• Experience in mystery shopping, customer experience or market research.
• Familiarity with retail, hospitality or telecommunications sectors.
• Experience producing client-facing reports and presentations.

Responsibilities

• Manage day-to-day delivery of a portfolio of client programmes.
• Ensure projects are delivered on time and to high quality standards.
• Collaborate with clients, operations teams and mystery shoppers to resolve issues.
• Turn complex data into meaningful insights to support decision‑making.

Skills

Attention to detail

Analytical skills

Data interpretation

Large datasets

Client relationship management

Time management

MS Office (Excel)

MS Office (PowerPoint)

AI proficiency

Mystery shopping experience

Market research

Sector knowledge (retail, hospitality,

Tools

Excel

PowerPoint

Job description

Are you naturally curious, analytical and passionate about creating exceptional customer experiences? Do you enjoy working with data, building client relationships and uncovering insights that drive action? Join our Channel Performance team and help some of the world's leading brands improve their customer experience.

About the Role

As a Research Executive within Ipsos Channel Performance (ChP), you'll play a key role in delivering mystery shopping programmes that help clients understand and improve customer experience and operational performance. Channel Performance is the UK's largest provider of mystery shopping services, working with leading organisations across retail, hospitality and telecommunications.

You'll be responsible for the day-to-day management of a portfolio of client programmes, ensuring projects are delivered accurately, on time and to the highest quality standards. Working closely with clients, operations teams and mystery shoppers, you'll help solve problems, streamline processes and turn complex data into meaningful insights.

This is a fantastic opportunity for someone looking to build a career in research and client management. You'll gain exposure to a wide range of industries, develop strong analytical and stakeholder management skills, and work alongside experienced colleagues in a collaborative and supportive environment where your work will have a direct impact on client decision‑making.

About You

• Excellent attention to detail.
• Strong analytical skills and confidence working with large datasets.
• Ability to identify key findings and translate data into meaningful insights.
• Strong organisational and time management skills.
• Confident communicator with the ability to build effective client relationships.
• Ability to follow established processes while proactively identifying improvements.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Proficiency in AI use and adoption to enhance day-to-day tasks.
• Previous experience within mystery shopping, customer experience or market research.
• Understanding of retail, hospitality or telecommunications sectors.
• Passion for understanding people, customer behaviour and market trends.
• Experience producing client-facing reports and presentations.
• Ability to remain calm and effective in a fast‑paced environment.

Behaviours

Aligned to Ipsos' Ignite behaviours, you'll demonstrate:

• Analytical thinking.
• Curiosity and continuous learning.
• Resilience, flexibility and agility.
• Creative problem-solving.
• Empathy and active listening.
• Strong customer and service orientation.
• Motivation and self‑awareness.

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.