Client Success Research Executive

Ipsos; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Pension contribution

Income protection

Life assurance

Health & wellbeing

Professional development opportunities

Hybrid work model

Flexible working

Job summary

Ipsos is seeking a Research Executive to join Channel Performance, delivering mystery shopping programmes and turning data into actionable insights for leading brands.

You'll manage a portfolio of client programmes daily, collaborate with clients, operations and shoppers, ensure projects run on time and to high quality, and develop your analytical and stakeholder management skills in a supportive team.

Qualifications

• Excellent attention to detail.
• Strong analytical skills and confidence working with large datasets.
• Ability to identify key findings and translate data into meaningful insights.
• Strong organisational and time management skills.
• Confident communicator with the ability to build effective client relationships.
• Ability to follow established processes while proactively identifying improvements.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Proficiency in AI use and adoption to enhance day-to-day tasks.

Responsibilities

• Deliver mystery shopping programmes and help clients understand and improve customer experience.
• Manage day-to-day portfolio of client programmes; ensure on-time delivery and high quality standards.
• Collaborate with clients, operations teams and mystery shoppers to turn data into insights.

Skills

Attention to detail

Analytical skills

Data interpretation

Client relationship management

Organisational skills

Communication with clients

Process improvement

Excel & PowerPoint

AI in daily tasks

Tools

Excel

PowerPoint

Job description

Make Your Mark at Ipsos

Are you naturally curious, analytical and passionate about creating exceptional customer experiences? Do you enjoy working with data, building client relationships and uncovering insights that drive action? Join our Channel Performance team and help some of the world's leading brands improve their customer experience.

Job Description

Are you naturally curious, analytical and passionate about creating exceptional customer experiences? Do you enjoy working with data, building client relationships and uncovering insights that drive action? Join our Channel Performance team and help some of the world's leading brands improve their customer experience.

About The Role

As a Research Executive within Ipsos Channel Performance (ChP), you'll play a key role in delivering mystery shopping programmes that help clients understand and improve customer experience and operational performance. Channel Performance is the UK's largest provider of mystery shopping services, working with leading organisations across retail, hospitality and telecommunications.

You’ll be responsible for the day-to-day management of a portfolio of client programmes, ensuring projects are delivered accurately, on time and to the highest quality standards. Working closely with clients, operations teams and mystery shoppers, you’ll help solve problems, streamline processes and turn complex data into meaningful insights.

This is a fantastic opportunity for someone looking to build a career in research and client management. You’ll gain exposure to a wide range of industries, develop strong analytical and stakeholder management skills, and work alongside experienced colleagues in a collaborative and supportive environment where your work will have a direct impact on client decision-making.

Essential Skills

• Excellent attention to detail.
• Strong analytical skills and confidence working with large datasets.
• Ability to identify key findings and translate data into meaningful insights.
• Strong organisational and time management skills.
• Confident communicator with the ability to build effective client relationships.
• Ability to follow established processes while proactively identifying improvements.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Proficiency in AI use and adoption to enhance day-to-day tasks.

Desirable Skills

• Previous experience within mystery shopping, customer experience or market research.
• Understanding of retail, hospitality or telecommunications sectors.
• Passion for understanding people, customer behaviour and market trends.
• Experience producing client-facing reports and presentations.
• Ability to remain calm and effective in a fast-paced environment.

Behaviours

Aligned To Ipsos' Ignite Behaviours, You'll Demonstrate

• Analytical thinking.
• Curiosity and continuous learning.
• Resilience, flexibility and agility.
• Creative problem-solving.
• Empathy and active listening.
• Strong customer and service orientation.
• Motivation and self-awareness.

Benefits

• 25 days annual leave
• pension contribution
• income protection and life assurance
• range health & wellbeing
• financial benefits and professional development opportunities
• hybrid approach to work and ask people to be in the office or with clients for 3 days per week
• flexible working applications - please highlight what you are looking for when you make your application

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

About The Team

The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.