CX Research & Client Success Executive

Ipsos; Greater London; Hybrid; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Pension contribution

Income protection

Life assurance

Health & wellbeing

Professional development opportunities

Hybrid work model

Flexible working

Zusammenfassung

Ipsos is seeking a Research Executive to join Channel Performance, delivering mystery shopping programmes and turning data into actionable insights for leading brands.

You'll manage a portfolio of client programmes daily, collaborate with clients, operations and shoppers, ensure projects run on time and to high quality, and develop your analytical and stakeholder management skills in a supportive team.

Qualifikationen

• Excellent attention to detail.
• Strong analytical skills and confidence working with large datasets.
• Ability to identify key findings and translate data into meaningful insights.
• Strong organisational and time management skills.
• Confident communicator with the ability to build effective client relationships.
• Ability to follow established processes while proactively identifying improvements.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Proficiency in AI use and adoption to enhance day-to-day tasks.

Aufgaben

• Deliver mystery shopping programmes and help clients understand and improve customer experience.
• Manage day-to-day portfolio of client programmes; ensure on-time delivery and high quality standards.
• Collaborate with clients, operations teams and mystery shoppers to turn data into insights.

Kenntnisse

Attention to detail

Analytical skills

Data interpretation

Client relationship management

Organisational skills

Communication with clients

Process improvement

Excel & PowerPoint

AI in daily tasks

Tools

Excel

PowerPoint

Jobbeschreibung

Ipsos is seeking a Research Executive to join Channel Performance, delivering mystery shopping programmes and turning data into actionable insights for leading brands.

You'll manage a portfolio of client programmes daily, collaborate with clients, operations and shoppers, ensure projects run on time and to high quality, and develop your analytical and stakeholder management skills in a supportive team.