Client Success Operations Manager (UK)

Webgains; United Kingdom; Remote; GBP 25,000 - 32,000; Full time

Job summary

Webgains is seeking a Junior Account Manager within the Chinese Portfolio team to support advertiser programmes, collaborate with clients, publishers and internal teams to drive growth and deliver outstanding service.

You will onboard new brands, activate publishers, analyse performance data and present actionable recommendations, helping clients achieve commercial objectives while developing your expertise in affiliate marketing.

Qualifications

• Experience in affiliate marketing or partnerships.
• Excellent written and verbal communication skills.
• Fluent English and Mandarin (written and spoken).
• Strong data analysis and ability to present insights.
• Proficient with Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Own a portfolio of advertiser accounts and deliver exceptional client experience.
• Analyse performance data and present strategic recommendations.
• Onboard and activate new advertisers in the Chinese portfolio.
• Recruit, activate and develop relationships with publishers.

Skills

English

Mandarin

Affiliate marketing

Client-facing

Data analysis

Excel

PowerPoint

E-commerce

Performance marketing

Cross-cultural communication

Tools

Affiliate network platforms

Reporting tools

Job description

About the Role

As a Junior Account Manager within our Chinese Portfolio team, you will support the growth and success of a portfolio of advertiser programmes. Working closely with clients, publishers, and internal teams, you will help deliver outstanding service, drive programme performance, and identify new growth opportunities. From onboarding new brands and activating publishers to analysing performance data and presenting recommendations, you will play a key role in helping clients achieve their commercial objectives while developing your expertise in partnership and affiliate marketing.

About You

You are a proactive and organised relationship-builder who enjoys working with clients and delivering results. Fluent in both English and Mandarin, you are confident communicating with stakeholders across different markets and cultures. You have a keen interest in digital marketing, ecommerce, or partnerships, and enjoy using data and insights to identify opportunities and solve challenges. Whether working independently or as part of a team, you take ownership of your work and are eager to learn and grow in a dynamic international environment.

Key Role Responsibilities

Client Management & Growth

• Take ownership of a portfolio of advertiser accounts, delivering an exceptional client experience.
• Work closely with clients to understand their objectives and develop strategies to achieve them.
• Build strong, trusted relationships with advertiser contacts and key stakeholders.
• Deliver regular performance reviews, strategic recommendations and growth plans.
• Manage client expectations whilst maximising programme performance.
• Own the successful onboarding and activation of new advertisers joining the Chinese portfolio.
• Manage programme launches from implementation through to publisher activation.
• Work closely with the Business Development team to ensure a smooth handover and transition for newly acquired clients.
• Support clients through the early stages of programme growth and optimisation.

Performance & Optimisation

• Monitor programme performance and identify areas for improvement.
• Deliver recommendations focused on recruitment, activation, optimisation, conversion and revenue growth.
• Analyse data and trends to uncover opportunities and address performance challenges.
• Support clients in achieving agreed KPIs and commercial objectives.

Publisher Development

• Recruit, activate and develop relationships with relevant publishers.
• Identify new partnership opportunities that align with client goals.
• Work collaboratively with the
• Fluent in English and Mandarin (written and spoken).
• Previous experience in affiliate marketing, partnerships, ecommerce, performance marketing, digital marketing or a client-facing marketing role.
• Excellent written and verbal communication skills.
• Good attention to detail and organisational skills.
• Able to manage multiple tasks and priorities workload effectively.
• Confident communicating with clients, including presenting performance updates, sharing recommendations, and participating in client calls and meetings.
• Positive, proactive, and willing to take ownership of tasks.
• Able to work both independently and as part of a team.
• Comfortable building and maintaining relationships across different cultures and international markets.
• Proficient with Microsoft Office, particularly Excel and PowerPoint.
• Experience working with Chinese brands or international markets.
• Understanding of digital performance marketing channels.
• Experience using affiliate network platforms and reporting tools.
• Knowledge of ecommerce and customer acquisition strategies.
• Demonstrable experience of QBR ownership and presentation.
• Some experience of budget management to ensure optimal ROI.
• Ability to plan annually, using long range forecasts and KPIs to ensure performance over an extended period.
• Demonstratable experience of campaign performance reviews, adjusting exposure/placements and liaising with publishers to address issues with performance.
• Proven ability of analysing data sets from a wide variety of sources, drawing both user and market actionable insights.
• Previous experience of working in affiliate marketing.
• Commercially minded with the ability to identify growth opportunities.
• Confident using and presenting data and insights to support decision-making.