Client Manager

Digital Waffle; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Digital Waffle in Central London (Hybrid) is seeking a commercially sharp marketeer to be the go-to person for clients, turning good relationships into valuable long-term partnerships. You will plan, coordinate, and oversee work across teams, ensuring high-quality delivery and client satisfaction.

With 5+ years in marketing and strong experience in service lines like SEO, Paid Media, and web development, you will drive strategy, insights, and client growth while managing multiple projects in a

Qualifications

• 5+ years' marketing experience with knowledge of marketing planning and channels.
• Strong commercial experience in relevant service lines (SEO, Paid Media, Web Development/Design).
• Excellent planning and organisational skills with the ability to manage multiple projects and priorities.
• Strong analytical skills with the ability to interpret information and identify key insights.
• Excellent communication and presentation skills with the ability to build relationships and influence stakeholders.

Responsibilities

• Manage client relationships and maintain strong client engagement.
• Lead client reporting, including weekly updates and monthly performance reviews.
• Coordinate internal teams to ensure successful delivery of client projects.
• Prepare and deliver project briefs, lead briefings, and oversee work in progress.
• Review and quality-check work before it is presented to clients.
• Support senior client leads with strategic planning, quarterly business reviews, and client renewals.
• Contribute to client strategy through research, insight generation, and opportunity identification.
• Manage client account administration, financial processes, and maintain accurate client records.

Skills

Marketing experience

SEO

Paid Media

Web Development/Design

Planning & Organisation

Analytical skills

Communication & presentation

Stakeholder management

Project coordination

Problem solving

Job description

We're looking for a commercially sharp marketeer who likes being the go to person clients are in touch with day-to-day. We need a strong background in service lines or a specific specialism rather than general account coordination. If you are the one who turns a good relationship into a genuinely valuable longstanding one, plans the work, embraces the details, spot the opportunities nobody else saw, and makes sure the work we hand over is the best we can deliver...then read on below.

Role: Client Manager

Location: Central London (Hybrid)

Role

• Manage client relationships and maintain strong client engagement.
• Lead client reporting, including weekly updates and monthly performance reviews.
• Coordinate internal teams to ensure successful delivery of client projects.
• Prepare and deliver project briefs, lead briefings, and oversee work in progress.
• Review and quality-check work before it is presented to clients.
• Support senior client leads with strategic planning, quarterly business reviews, and client renewals.
• Contribute to client strategy through research, insight generation, and opportunity identification.
• Manage client account administration, financial processes, and maintain accurate client records.

Experience:

• Strong commercial experience in relevant service lines (SEO, Paid Media, Web Development/Design).
• Experience researching client businesses, industries, and market trends to inform strategy.
• 5+ years' marketing experience with knowledge of marketing planning and channels.
• Excellent planning and organisational skills with the ability to manage multiple projects and priorities.
• Strong analytical skills with the ability to interpret information and identify key insights.
• Excellent communication and presentation skills with the ability to build relationships and influence stakeholders.
• Strong collaboration and teamwork skills, working effectively with clients and cross-functional teams.
• Proactive problem-solving skills with sound judgement and decision-making ability.