Client Success Manager

gartner; Greater London; Sur place; GBP 45 000 - 65 000; Plein temps

Résumé du poste

Gartner is hiring a Client Success Manager to partner with a portfolio of clients, helping them leverage Gartner's research, experts, tools, and insights to make informed business decisions and achieve measurable outcomes.

You will build trusted relationships with senior stakeholders, drive client engagement, and strengthen long-term partnerships through consistent value delivery. The role requires 4+ years in customer-facing roles and strong executive communication.

Qualifications

• Fluency in English at a professional business level.
• Fluency in one or more languages: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.
• 4+ years of relevant professional experience in customer success, account management, consulting, advisory, client services, or similar client-facing roles.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to influence, prioritize, and solve complex business challenges.
• Strong analytical and consultative problem-solving capabilities.

Responsabilités

• Manage a portfolio of Gartner clients and serve as a strategic partner throughout the client lifecycle.
• Develop a deep understanding of client priorities, initiatives, and business challenges.
• Build trusted relationships with stakeholders ranging from C-level executives to functional leaders.
• Recommend strategies that help clients maximize the value of Gartner's research and advisory capabilities.
• Drive engagement, value realization, and ongoing utilization of Gartner services.
• Conduct regular business reviews focused on client outcomes, priorities, and opportunities.
• Leverage client insights and engagement data to proactively identify risks and growth opportunities.
• Collaborate with internal Gartner teams to deliver exceptional client experiences and business outcomes.
• Contribute to strong client retention through consultative partnership and measurable value delivery.

Connaissances

Executive communication

Stakeholder management

Client success

Consultative problem-solving

Formation

Bachelor's degree

Description du poste

About the Role

The Client Success team partners with Gartner clients to ensure they achieve exceptional value from their Gartner investment while advancing their most important business priorities.

As a Client Success Manager, you will serve as a strategic partner to a portfolio of clients, helping them leverage Gartner's research, experts, tools, and insights to make informed business decisions and achieve measurable outcomes.

You will build trusted relationships with senior stakeholders, drive client engagement, and play a key role in strengthening long-term client partnerships through consistent value delivery.

What You'll Do

• Manage a portfolio of Gartner clients and serve as a strategic partner throughout the client lifecycle.
• Develop a deep understanding of client priorities, initiatives, and business challenges.
• Build trusted relationships with stakeholders ranging from C-level executives to functional leaders.
• Recommend strategies that help clients maximize the value of Gartner's research and advisory capabilities.
• Drive engagement, value realization, and ongoing utilization of Gartner services.
• Conduct regular business reviews focused on client outcomes, priorities, and opportunities.
• Leverage client insights and engagement data to proactively identify risks and growth opportunities.
• Collaborate with internal Gartner teams to deliver exceptional client experiences and business outcomes.
• Contribute to strong client retention through consultative partnership and measurable value delivery.

What You'll Need

Required Qualifications

• Fluency in English at a professional business level.
• Fluency in one or more of the following languages: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.
• 4+ years of relevant professional experience in customer success, account management, consulting, advisory, client services, or similar client-facing roles.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to influence, prioritize, and solve complex business challenges.
• Strong analytical and consultative problem-solving capabilities.

Preferred Qualifications

• Bachelor's degree.
• Experience managing executive-level client relationships.
• Experience within professional services, research, consulting, technology, SaaS, or advisory environments.
• Experience using data and insights to drive client engagement and retention.

What Makes This Opportunity Unique

Partner directly with leaders from some of the world's most influential organizations.

Gain broad exposure to business challenges across industries and functional areas.

Leverage Gartner's world-class research and expert network to drive client outcomes.

Develop expertise in executive engagement, strategic partnership, and business advisory services.

Access significant opportunities for career growth and internal mobility.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact.

You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting,