Community Program Manager

Gartner, Inc.; Egham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Gartner, Inc. in the United Kingdom is seeking a Community Program Manager to lead and expand our C-level executive communities.

You will design engaging programs, manage projects end-to-end, and partner with internal teams to deliver high-impact experiences for members. You will build strong relationships with senior executives, host events (in-person and virtual), analyze engagement data, and drive growth with marketing and content partners.

Qualifications

• Lead C-level community engagement and implement Gartner best practices.
• Build and maintain relationships with member executives to ensure active participation.
• Facilitate peer-to-peer interactions and knowledge sharing.
• Collaborate with internal teams to plan and run programs.
• Manage client-facing aspects of in-person and virtual programs.
• Travel to in-person programs ~4 times per year.
• Act as primary contact for community members and sponsors.
• Work with content and marketing to grow the community.
• Analyze data to track engagement and program success.
• Bachelor’s degree preferred; 3–5 years client success or sales.

Responsibilities

• Lead C-level community engagement and implement Gartner best practices.
• Foster relationships with executive members and ensure active participation.
• Facilitate peer-to-peer interactions and knowledge sharing among members.
• Collaborate with internal teams to ensure seamless program execution.
• Be responsible for all client-facing aspects of in-person and virtual programs.
• Travel to in-person programs ~4 times per year, hosting or MC duties.
• Primary point of contact for community members and inquiries.
• Partner with content to design high-impact programs aligning with member interests.
• Collaborate with marketing to drive community growth and acquisitions.
• Utilize data analytics to track engagement, program success, and satisfaction.

Skills

Community Engagement

Relationship Building

Event Management

Program Development

Data Analysis

Public Speaking

Education

Bachelor's degree

Job description

The Community Program Manager is responsible for managing and enhancing our C-level executive communities. This role requires a strategic thinker with a deep understanding of executive-level engagement and community management. The ideal candidate will possess exceptional project management skills, a strong ability to foster relationships, and a passion for creating impactful experiences for our members.

Requirements

• Community Engagement and Management: Execute on C-level community and Gartner best practices to recruit, engage, and retain C-level executives.
• Foster strong relationships with community member executives, understanding their needs and priorities and ensuring their active participation.
• Facilitate peer-to-peer interactions and knowledge sharing among community members.
• Program Development and Execution: Collaborate with internal teams to ensure seamless execution of community programs.
• Be responsible for all client-facing aspects of in-person and virtual programs, including communicating with C-level executive members and sponsors.
• Travel to in-person programs an average of 4 times a year, serving as host or MC for in-person programs, which does include some public speaking in front of a live audience.
• Stakeholder Management: Act as the primary point of contact for community members, addressing inquiries and providing exceptional support.
• Partner with content to design high-impact programs that align with the interests and needs of the C-level community.
• Collaborate closely with marketing to drive community growth and member acquisition.
• Data Analysis and Reporting: Utilize data analytics to track community engagement, program success, and member satisfaction.
• Leverage data to identify trends, opportunities, and areas for improvement and prioritization.
• Education: Bachelor's degree preferred if possible.
• Experience: Minimum 3 to 5 years of client success or sales experience required.
• Business-to-business experience is highly preferred.
• Proven experience building excellent client relationships and offering value-added, insightful, and strategic insight into their business.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

About Gartner

At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.