Client Success Associate

gartner; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Gartner is seeking a Client Success Associate in Greater London to partner with clients across industries, helping them maximize the value of Gartner membership. You will understand client priorities, connect them with Gartner's research and experts, and drive engagement to deliver measurable outcomes.

This early-career role offers exposure to senior leaders and opportunities to develop skills in relationship management, strategy, and executive engagement within a global organization.

Qualifications

• Fluency in English at a professional business level is required.

Responsibilities

• Partner with clients to understand their business priorities and support achievement of desired outcomes.
• Lead onboarding activities to help clients realize value from Gartner membership.
• Connect clients with Gartner research, experts, tools, and events aligned to priorities.
• Drive engagement and adoption of Gartner services to maximize client value and ROI.

Skills

Fluent English

Languages: Spanish

Languages: French

Languages: Arabic

Languages: Dutch

Languages: German

Languages: Italian

Languages: Norwegian

Languages: Swedish

Communication skills

Relationship-building

Problem-solving

Job description

About the Role

The Client Success team follows Gartner's Client for Life philosophy, ensuring clients realize ongoing value that far exceeds their investment.

As a Client Success Associate, you will partner with clients across a variety of industries and business functions to help them maximize the value of their Gartner membership. By understanding client priorities and connecting them with Gartner's research, tools, and expert insights, you'll help organizations make better decisions and achieve their business objectives.

This role offers a unique opportunity for early-career professionals to develop expertise in relationship management, business strategy, and executive engagement while working with some of the world's leading organizations.

What You'll Do

• Partner with clients to understand their business priorities and support achievement of their desired outcomes.
• Build relationships with stakeholders ranging from C-level executives to individual contributors across various business functions.
• Lead onboarding activities that help clients quickly realize value from their Gartner membership.
• Connect clients with Gartner research, experts, tools, and events aligned to their priorities.
• Drive engagement and adoption of Gartner services to maximize client value and return on investment.
• Collaborate with internal Gartner partners to deliver a seamless client experience.
• Leverage client insights and engagement metrics to identify opportunities for increased value and stronger outcomes.
• Contribute to client satisfaction and retention through proactive support and strategic guidance.

What You'll Need

Required Qualifications

• Fluency in English at a professional business level.
• Fluency in one or more of the following languages: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.
• Strong communication, collaboration, and relationship-building skills.
• Demonstrated critical thinking and problem-solving abilities.
• Experience gained through internships, professional work experience, customer-facing roles, or leadership activities.

What Makes This Opportunity Unique

• Gain exposure to senior business leaders across industries and functions.
• Develop highly transferable skills in client partnership, business strategy, and stakeholder management.
• Work with Gartner's industry-leading business and technology insights and expert networks.
• Access to clear career growth opportunities within a global organization.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and s