Client Success Lead: Revenue Growth & Renewals

HealthBoxHR - LIVE; Greater London; Vor Ort; GBP 42.000 - 56.000; Vollzeit

Zusammenfassung

HealthBoxHR - LIVE in London is seeking a commercially driven Client Success Manager to grow our client portfolio, build strong relationships and drive revenue through upselling, renewals and new opportunities. You’ll manage your own client portfolio, conduct regular reviews and stay current with HBHR features to identify expansion opportunities.

You’ll collaborate with cross-functional teams, maintain CRM records and pursue proactive renewal strategies to maximize client value and retention.

Qualifikationen

• Experience in Client Success, Account Management or a sales-focused role.
• Proactive approach to client engagement and business development.
• Confident negotiating renewals and handling commercial conversations.
• Experience using a CRM.
• Strong communication and organisational skills.

Aufgaben

• Client Relationship Management: Proactively engage with portfolio through regular check-ins and business reviews, ensuring clients are happy and getting value from the platform.
• Upselling & Revenue Growth: Identify opportunities to upsell modules, features and upgrades while managing your sales pipeline and targets.
• Contract Renewals: Lead commercial discussions to secure renewals and longer-term commitments.
• Client Retention: Monitor satisfaction and engagement, taking steps to improve retention.
• CRM Management: Maintain accurate client records and pipeline activity.
• Product Knowledge: Stay up to date with HBHR features and communicate opportunities to clients.
• Sales & Lead Re-engagement: Re-engage previous leads to reignite interest and generate new business.

Kenntnisse

Client Success

Account Management

Sales

CRM

Negotiation

Communication

Tools

CRM

Jobbeschreibung

HealthBoxHR - LIVE in London is seeking a commercially driven Client Success Manager to grow our client portfolio, build strong relationships and drive revenue through upselling, renewals and new opportunities. You’ll manage your own client portfolio, conduct regular reviews and stay current with HBHR features to identify expansion opportunities.

You’ll collaborate with cross-functional teams, maintain CRM records and pursue proactive renewal strategies to maximize client value and retention.