Client Success Manager

Scissero

England

Hybrid

GBP 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Paid Sick Leave: 7 days per year

Employee Assistance Programme (EAP)

7 days of paid study leave annually

Discretionary and performance-based annual bonus

25 days annual leave plus public holidays

Job summary

A forward-thinking legal technology company is seeking a Client Success Manager in London to drive client success through effective relationship management. This role will involve client onboarding, translating requirements, and ensuring product adoption. The ideal candidate will have a Bachelor’s degree and at least 5 years of experience in client success within SaaS or legal tech. The position offers a dynamic work environment with hybrid options and opportunities for professional growth.

Qualifications

5+ years of experience in client success, account management, or implementation in SaaS or legal tech.
Experience working with high-expectation clients in regulated environments.
Ability to gather client requirements and convey them clearly.

Responsibilities

Own the end-to-end client experience post-sale, guiding clients through onboarding and adoption.
Act as Scissero’s primary client partner and drive product adoption.
Monitor client health and identify risks and opportunities.

Skills

Client relationship management

Commercial awareness

Data analysis

Effective communication

Cross-functional collaboration

Education

Bachelor’s degree in business, law, technology, or a related discipline

Job description

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Join Scissero – The Law Firm of the Future

About Us

Scissero is an AI-enhanced legal services company built for financial institutions. We combine expert legal support with intelligent automation transforming how transactional law is delivered.

We’re not a traditional law firm. We are a diverse and globally distributed team of lawyers, engineers, and innovators working across the U.S, EMEA, and APAC. We believe technology augments, not replaces legal expertise. Our culture values collaboration, inclusivity, and flexibility.

We are looking for a client‑focused and commercially minded Client Success Manager based in London (hybrid) to drive client success at Scissero. This role sits at the intersection of clients, legal, sales, product, and engineering, ensuring our AI‑powered legal technology delivers clear, measurable value.

You will support new and existing clients, translate client requirements into internal delivery plans, and own post‑sale success through onboarding, adoption, analytics, and ongoing commercial reviews. This is a hands‑on, product‑led role in a scaling legal‑tech environment suited to someone who enjoys combining relationship management, product thinking, and commercial judgement.

Responsibilities

Own the end‑to‑end client experience post‑sale, guiding clients from onboarding through adoption, ongoing value delivery, and renewal.
Act as Scissero’s primary client partner, working with sophisticated legal and financial services teams across the UK and internationally.
Support new and existing clients alongside legal and sales teams by scoping client requirements, use cases, and product fit.
Lead onboarding and implementation, setting clients up for early time‑to‑value.
Drive product adoption through structured enablement, tailored success plans, and regular engagement cadences.
Translate client requirements into clear internal briefs, grounded in a strong understanding of product and development capabilities.
Work closely with product and engineering teams through daily stand‑ups, sprint planning, and retrospectives.
Act as a trusted advisor to clients, helping them align Scissero’s legal technology with their operational and strategic goals.
Manage after‑sales client reviews, including monthly and quarterly value and performance reviews.
Build and maintain usage, integration, and analytics reporting to inform client discussions and internal decision‑making.
Monitor client health, proactively identifying risks, opportunities, and areas for improvement.
Support commercial conversations post‑sale, including renewals, pricing discussions, and expansion opportunities.
Ensure secure and compliant handling of client data and sample documents used for AI model training.

Skills and Qualifications Required

Bachelor’s degree in business, law, technology, or a related discipline.
5+ years of experience in client success, account management, implementation, or a similar role within SaaS, legal tech, or AI‑driven products.
Experience working with complex, high‑expectation clients, ideally within legal, financial services, compliance, or other regulated environments.
Strong ability to gather client requirements and convey them clearly to product and engineering teams.
Commercial awareness, with confidence, engaging in renewal, pricing, and value‑based conversations.
A track record of driving client satisfaction, adoption, and long‑term engagement.
Comfort operating across both strategic and hands‑on work, from executive discussions to detailed onboarding delivery.
Data‑literate and outcome‑focused, with experience using analytics and client health metrics to guide decisions.
High emotional intelligence and strong stakeholder judgement.
Experience collaborating cross‑functionally in agile, product‑led environments.
Ability to work independently and collaboratively within a global, distributed team.

Why Join Us?

Gain valuable experience at the forefront of AI‑enhanced legal services.
Work with a diverse and innovative global client base, including leading financial institutions.
Opportunity for professional growth and development in a tech‑enabled environment.
Join a dynamic, enthusiastic, and diverse team committed to collaboration and excellence.
Learn from experienced professionals across multiple disciplines and jurisdictions.
Hybrid and remote working options, with the ability to request to work from other countries (upon request)
Paid Sick Leave: 7 days per year to recover or care for family.
Confidential Support: Employee Assistance Programme (EAP) offering mental health and wellbeing support.
Professional Development: 7 days per year of paid study leave annually for exams and structured learning.
Annual Bonus: Discretionary and performance‑based.
Generous Paid Time Off: 25 days annual leave, plus public holidays.

At Scissero, you’ll be part of a scale‑up blending law and technology to create meaningful impact. If you’re excited about redefining the future of legal services with AI, apply now to join our team.

Inclusivity

At Scissero, we value diversity in all its forms and believe that varied perspectives make us stronger. We welcome applications from candidates of all backgrounds, identities, and experiences and are committed to creating an inclusive environment where everyone can thrive.

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