EMEA Mid‑Market Customer Success Manager — Impact & Growth

Harvey; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A legal tech company based in the UK is seeking a Mid Market Customer Success Manager to facilitate the integration of their AI solutions into client workflows. The role requires strong customer relationship skills with at least 3-4 years of experience in tech or SaaS. The ideal candidate will manage onboarding, training, and ongoing success metrics, while collaborating with executives for renewals and project expansions. This position emphasizes the delivery of measurable value and customer satisfaction in the legal field.

Qualifications

• 3-4+ years in customer-facing roles particularly in tech or SaaS environments.
• Ability to adapt to fast-paced changes and manage high volumes of projects.
• Proven track record of driving customer success and achieving renewal targets.

Responsibilities

• Integrate Harvey into customer workflows and guide best practices.
• Train users on the capabilities of Harvey's AI solutions.
• Build relationships and foster customer advocates within organizations.
• Align success metrics with customer goals for measurable outcomes.
• Collaborate with Account Executives for renewals and expansions.
• Represent customer needs to the internal team for product improvement.

Skills

Customer relationship management

Strategic planning

Project management

Influencing stakeholders

Job description

A legal tech company based in the UK is seeking a Mid Market Customer Success Manager to facilitate the integration of their AI solutions into client workflows. The role requires strong customer relationship skills with at least 3-4 years of experience in tech or SaaS. The ideal candidate will manage onboarding, training, and ongoing success metrics, while collaborating with executives for renewals and project expansions. This position emphasizes the delivery of measurable value and customer satisfaction in the legal field.