Client Success & Growth Manager (Hybrid)

The Digital Stride; Royal Leamington Spa; Hybrid; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Quarterly team performance bonus

Flexible hybrid

Two days in the office, three remote

Home set-up provided

Time off

Work from anywhere

Up to 10 days a year

Funded training courses and company‑pa

Private medical insurance

Fully funded socials

Job summary

The Digital Stride in Leamington Spa seeks an experienced Account Manager to oversee a portfolio of clients, briefing delivery teams, maintaining high standards, and driving long-term growth. You will work in a hybrid setup, coordinating PPC, SEO and paid social efforts without directly running campaigns.

You’ll guide monthly meetings, renewals and expansion opportunities, while leveraging AI tools to streamline research, onboarding and reporting for clients.

Qualifications

• At least three years’ account management or client services experience.
• Good working knowledge of PPC, SEO and paid social to brief specialists.
• Track record of keeping clients long-term and growing accounts.
• Confident running meetings and presenting to business owners and marketing directors.
• Comfortable reading performance reports and turning them into a clear story about leads and revenue.
• Experience with project management tools; monday.com is a plus.
• Commercial sense to spot opportunities and justify them without hard sell.
• Excellent written and spoken communication in plain English.
• Highly organised and able to juggle multiple clients and deadlines.
• Calm and honest when things go wrong and focused on fixes.
• Confident using AI tools such as Claude daily.

Responsibilities

• Be the client’s main contact: own day-to-day relationship for a portfolio of clients.
• Run onboarding: welcome new clients, gather access and assets, set up monday.com boards.
• Lead the AI Blueprint: guide clients through AI Market Research & Strategy Blueprint.
• Put the STRIDE Methodology into practice: understand client business and goals.
• Coordinate the specialists: turn client needs into clear briefs for PPC, SEO and paid social.
• Run meetings and reviews: lead monthly calls and quarterly reviews.
• Keep clients for the long term: spot signs of dissatisfaction and renewals.
• Find room to grow: identify opportunities for additional services or budget.
• Support new business: assist with proposals and handovers from sale to delivery.

Skills

Account management

Client relationship

Communication

Meetings & presentations

Project coordination

AI tools

Tools

monday.com

Claude AI

Job description

The Digital Stride in Leamington Spa seeks an experienced Account Manager to oversee a portfolio of clients, briefing delivery teams, maintaining high standards, and driving long-term growth. You will work in a hybrid setup, coordinating PPC, SEO and paid social efforts without directly running campaigns.

You’ll guide monthly meetings, renewals and expansion opportunities, while leveraging AI tools to streamline research, onboarding and reporting for clients.