Client Success Executive - Hybrid (London)

targetjobs UK; Greater London; Ibrido; GBP 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

London office

Descrizione del lavoro

Dragonfly AI is expanding its Customer Success Team and seeking a Customer Success Executive to engage with agency and brand clients, ensuring high satisfaction and value from our products. The role involves onboarding support, ongoing account engagement, and cross‑functional collaboration with Marketing and Product teams in a fast-paced environment.

The position offers a hybrid working model with one day per week in our London office, a salary around £30k, and opportunities to shape client

Mansioni

• Support and maintain positive relationships with a portfolio of agency and brand clients.
• Work with Marketing and Product teams to support customer-related projects.
• Act as first point of contact for all support tickets and inbound requests from designated agencies and brands.
• Manage book of business including account performance, renewal conversations, and growth opportunities.
• Engage with clients to understand needs, gather feedback, and provide educational resources on product features and updates.
• Maintain client records in the CRM with engagement activities and feedback.
• Support client onboarding with training and guidance for effective product adoption.
• Contribute to customer retention by addressing issues and highlighting product value.
• Participate in customer business reviews, communicating goals and value propositions clearly.
• Assist in developing customer success materials like success plans, case studies, and reference docs.
• Collaborate with internal teams to convey feedback and help product improvements.
• Take initiative to grow knowledge of Customer Success and participate in team development.
• Assist with key projects to support clients and enhance team effectiveness.

Descrizione del lavoro

Dragonfly AI is expanding its Customer Success Team and seeking a Customer Success Executive to engage with agency and brand clients, ensuring high satisfaction and value from our products. The role involves onboarding support, ongoing account engagement, and cross‑functional collaboration with Marketing and Product teams in a fast-paced environment.

The position offers a hybrid working model with one day per week in our London office, a salary around £30k, and opportunities to shape client