Client Success Executive: Growth & Retention

Gbg; Chester; On-site; GBP 26,000 - 38,000; Full time

Job summary

GBG is seeking an Inside Customer Success Executive to support and grow our unmanaged customer base across the EMEA region. You will work with the Desk Team Manager and cross-functional teams to retain and expand existing accounts.

You will engage daily with customers, promote Location Intelligence products, qualify leads, and identify opportunities while maintaining up-to-date records. The role offers a fast-paced, target-driven environment with opportunities to advance.

Qualifications

• Experience in target-driven/performance-led environments.
• Interest in developing a sales career in a client-centric, high-activity setting.
• Excellent oral and written communication skills.
• Experience in IT/Enterprise software is a plus.
• Detail-conscious with a habit of keeping records accurate and up-to-date.
• Motivated, reliable, and driven by success, reward and recognition.
• Demonstrates business and commercial awareness and teamwork.

Responsibilities

• Speak daily with the unmanaged customer base.
• Promote Location Intelligence products within the portfolio.
• Organise meetings with existing and prospective clients.
• Retain and grow the book of unmanaged accounts.
• Identify risks in the portfolio and help retain business.
• Work within a target-driven, high-activity team.
• Qualify marketing leads and direct them appropriately.
• Maintain an up-to-date customer record using company systems.

Skills

Target-driven

Sales mindset

Strong communicator

IT/Enterprise software

Detail-oriented

Self-motivated

Business awareness

Job description

GBG is seeking an Inside Customer Success Executive to support and grow our unmanaged customer base across the EMEA region. You will work with the Desk Team Manager and cross-functional teams to retain and expand existing accounts.

You will engage daily with customers, promote Location Intelligence products, qualify leads, and identify opportunities while maintaining up-to-date records. The role offers a fast-paced, target-driven environment with opportunities to advance.