R&D Client Success Manager

Rck Partners; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Private Medical Insurance with Bupa

Pension scheme with 5% employer ontrib

25 days annual leave per year with an

Birthday annual leave

Buy/sell holiday up to 5 days a year

Income Protection

Life Assurance

Enhanced family friendly leave policy

Access to a company-funded therapist

Employee Assistance Programme

Payroll giving scheme

Season ticket loan

Job summary

RCK Partners is seeking a Client Relationship Manager in London to ensure top-tier service across the R&D claim process. You will onboard clients, manage ongoing relationships, and coordinate across Compliance, Consulting and Business Development to keep claims moving smoothly.

The role requires strong stakeholder management, excellent communication, and a proactive, problem-solving approach in a fast-paced consultancy environment.

Qualifications

• Experience in client relationship management, client services or account management.
• Strong interpersonal and communication skills with senior stakeholders.
• Highly organised, proactive with multiple priorities.

Responsibilities

• Act as a key contact for RCK clients throughout the R&D claim delivery process and maintain data in Salesforce.
• Build strong relationships with clients and host events to strengthen ties.
• Proactively contact unresponsive clients and coordinate internal teams to move claims forward.
• Oversee onboarding, KYC/AML checks and handover with external teams.
• Monitor onboarding and delivery pipelines to prevent delays and escalations.

Skills

Client relationship management

Communication

Organisation

Tools

Salesforce

Job description

RCK Partners is seeking a Client Relationship Manager in London to ensure top-tier service across the R&D claim process. You will onboard clients, manage ongoing relationships, and coordinate across Compliance, Consulting and Business Development to keep claims moving smoothly.

The role requires strong stakeholder management, excellent communication, and a proactive, problem-solving approach in a fast-paced consultancy environment.