Client Success & Contracts Lead (6-Month)

Biffa Group; Hounslow; Hybrid; GBP 37,000 - 59,000; Full time

Job summary

Biffa Group is seeking a Client Support Manager for a 6-month fixed-term contract to support the Heathrow contract. You will help deliver high-quality service, analyse performance, and coordinate operations with onsite teams and the Commercial Finance function.

You will engage with clients, prepare reports, monitor KPIs, and identify improvement opportunities while maintaining strong stakeholder relationships and ensuring smooth contract delivery.

Qualifications

• Confident working with clients and interpreting data.

Responsibilities

• Support day-to-day delivery of the Heathrow contract as a key client contact.

Skills

Client services

Account support

Contract coordination

Operational management support

Data interpretation

Budget awareness

Communication

Organisational skills

Analytical reporting

Problem solving

Tools

Microsoft Office

Excel

PowerPoint

Job description

Biffa Group is seeking a Client Support Manager for a 6-month fixed-term contract to support the Heathrow contract. You will help deliver high-quality service, analyse performance, and coordinate operations with onsite teams and the Commercial Finance function.

You will engage with clients, prepare reports, monitor KPIs, and identify improvement opportunities while maintaining strong stakeholder relationships and ensuring smooth contract delivery.