Client Success Associate

Gartner, Inc.; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Gartner, Inc. in London is seeking a Client Success Associate to partner with clients across industries and help them maximize the value of their Gartner membership.

You will onboard clients, connect them with Gartner research, experts, tools, and events, and drive engagement to deliver measurable outcomes. You'll work with stakeholders from C-level to individual contributors, develop deep client relationships, and contribute to satisfaction and retention through proactive guidance in a dynamic,

Qualifications

• Fluency in English at a professional business level.
• Fluency in one or more languages listed: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.
• Strong communication, collaboration, and relationship-building skills.
• Demonstrated critical thinking and problem-solving abilities.
• Experience gained through internships, professional work experience, customer-facing roles, or leadership activities.

Responsibilities

• Partner with clients to understand their business priorities and support achievement of desired outcomes.
• Build relationships with stakeholders from C-level to individual contributors across functions.
• Lead onboarding activities to help clients realize value from Gartner membership.
• Connect clients with Gartner research, experts, tools, and events aligned to their priorities.
• Drive engagement and adoption of Gartner services to maximize client value and ROI.
• Collaborate with internal Gartner partners to deliver a seamless client experience.
• Leverage client insights and engagement metrics to identify opportunities for increased value.
• Contribute to client satisfaction and retention through proactive support and strategic guidance.

Skills

Communication

Collaboration

Relationship-building

Critical thinking

Problem-solving

English proficiency

Customer-facing experience

Job description

About the RoleThe Client Success team follows Gartner's Client for Life philosophy, ensuring clients realize ongoing value that far exceeds their investment.As a Client Success Associate, you will partner with clients across a variety of industries and business functions to help them maximize the value of their Gartner membership. By understanding client priorities and connecting them with Gartner's research, tools, and expert insights, you'll help organizations make better decisions and achieve their business objectives.This role offers a unique opportunity for early-career professionals to develop expertise in relationship management, business strategy, and executive engagement while working with some of the world's leading organizations.What You'll DoPartner with clients to understand their business priorities and support achievement of their desired outcomes.Build relationships with stakeholders ranging from C-level executives to individual contributors across various business functions.Lead onboarding activities that help clients quickly realize value from their Gartner membership.Connect clients with Gartner research, experts, tools, and events aligned to their priorities.Drive engagement and adoption of Gartner services to maximize client value and return on investment.Collaborate with internal Gartner partners to deliver a seamless client experience.Leverage client insights and engagement metrics to identify opportunities for increased value and stronger outcomes.Contribute to client satisfaction and retention through proactive support and strategic guidance.What You'll NeedRequired QualificationsFluency in English at a professional business level.Fluency in one or more of the following languages: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.Strong communication, collaboration, and relationship-building skills.Demonstrated critical thinking and problem-solving abilities.Experience gained through internships, professional work experience, customer-facing roles, or leadership activities.What Makes This Opportunity UniqueGain exposure to senior business leaders across industries and functions.Develop highly transferable skills in client partnership, business strategy, and stakeholder management.Work with Gartner's industry-leading business and technology insights and expert networks.Access to clear career growth opportunities within a global organization.Who are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.Gartner is the world authority on AIAt Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail] .Job Requisition ID:115215By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.