On-Site IT Support Engineer | Grow with Microsoft Tech

Onecom; Fareham; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Holidays: 25 days annual leave + bank

Birthday day off

12 paid flexible hours

Volunteer Day

Pension + life assurance

Awards program

Training Academy

Wellbeing support

Discounted gym membership

Eye-care vouchers

Job summary

Onecom in Whiteley is seeking an enthusiastic IT Support Engineer to join our Technical Operations team. This hands-on role provides face-to-face support in the office and remote assistance for home workers and other Onecom locations.

You’ll help ensure colleagues have the tools and support they need to work effectively every day. This role offers an opportunity for someone with IT support experience or an early-career entrant to develop skills across end-user support, device management,

Qualifications

• Experience with Microsoft Intune.
• Knowledge of Windows Autopilot.
• Familiarity with Microsoft Entra ID (Azure AD).
• Experience working with Active Directory.
• Understanding of IT Asset Management.
• Knowledge of Device Lifecycle Management.
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent.

Responsibilities

• Act as the primary on-site IT support contact for the Whiteley office.
• Provide responsive in-person and remote support to colleagues.
• Build, configure, and deploy laptops and desktops for new starters and replacements.
• Support onboarding and offboarding processes, including equipment allocation.
• Maintain accurate IT asset records and inventories.
• Manage IT stock levels and coordinate equipment orders.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive and SharePoint.
• Assist with user account administration, MFA setup, and access requests.
• Ensure devices are secure, compliant, and fully patched.
• Support meeting room tech, printers, and shared IT equipment.
• Log, update, and manage tickets in the IT support system.
• Maintain support documentation and user guides.
• Assist with hardware refreshes, office moves, and wider IT projects as required.

Skills

Customer focus

Tech problem solving

Clear communication

Organised detail-oriented

Team player

IT support experience

Microsoft 365 knowledge

Networking fundamentals

Tools

Microsoft Intune

Windows Autopilot

Microsoft Entra ID (Azure AD)

Active Directory

IT Asset Management

Device Lifecycle Management

Job description

Onecom in Whiteley is seeking an enthusiastic IT Support Engineer to join our Technical Operations team. This hands-on role provides face-to-face support in the office and remote assistance for home workers and other Onecom locations.

You’ll help ensure colleagues have the tools and support they need to work effectively every day. This role offers an opportunity for someone with IT support experience or an early-career entrant to develop skills across end-user support, device management,